~oayas 1.17
COMMISSIONERS' COURT AGENDA REQUEST
PLEASE FURNISH ONE ORIGINAL AND TEN COPIES OF THIS
MADE BY: Pat Tinley OFFICE: County
MEETING DATE: October 24, 2005 TIME PREFERRED:
SUBJECT: Consider, discuss and take appropriate action on Termination Notice
received from Mutual of Omaha with regazd to Employee Health Benefits Program.
EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON)
NAME OF PERSON ADDRESSING THE COURT: County Judge
ESTIMATED LENGTH OF PRESENTATION:
IF PERSONNEL MATTER -NAME OF EMPLOYEE:
Time for submitting this request for Court to assure that the matter is posted in
accordance with Title 5, Chapter 551 and 552, Government Code, is as follows:
Meeting scheduled for Mondays:
THIS REQUEST RECEIVED BY:
THIS REQUEST RECEIVED ON:
5:00 P.M. previous Tuesday.

All Agenda Requests will be screened by the County Judge's Office to determine if adequate
information has been prepazed for the Court's formal consideration and action at time of Court
Meetings. Your cooperation will be appreciated and contribute towards you request being
addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners'
Court.
MUTUAL Of OMAHA INSURANCE COMPANY ®'
Mutual of Omaha Plaza
Omaha, NE 68175
402 342 7600
mutualofomaha.com ~~
October 20, 2005
KERB COUNTY
BARBARA NEMEC
700 MAIN ST
BA-140
KERRVILLE, TX 78028
Group ID: G000487A
Sub Group ID: 0001
Premium Due Date: 9/1/05
Grace Period: 31 days
Termination Date: 10/1/OS
Group Office: SAN ANTONIO
TERMINATION NOTICE
Your group plan requires that premium payment be made within 31 days of the due date to avoid
automatic termination. To date, we have not received premium payment for the due date noted
above. Therefore, your coverage has been terminated.
IF YOU HAVE ALREADY MAILED YOUR PREMIUM, PLEASE DISREGARD THIS NOTICE.
Immediate steps must be taken in order for us to consider reinstating your valuable coverage. To
reinstate your coverage, you must immediately send past due premium of $ 22,434.44 as well as the
current monthly premium, $22,758.49. If the full amount of the delinquency is not received by
11/3/05, reinstatement may not be allowed.
If your intent was to terminate your coverage, you should immediately notify your employees that
their coverage has terminated and that Mutual of Omaha is not liable for claims incurred after the
termination date. If your employees pay part of the premium and you continue to collect from them
beyond the termination date, you may be solely liable for claims incurred after the termination date.
Please remit your premium for the due date to:
Mutual of Omaha Companies
S4 Group Premium and Enrollment Services
Mutual of Omaha Plaza
Omaha NE 68175
If your records do not agree with ours or if there is some misunderstanding regarding this matter,
please contact Lynne Donnelly, Delinquency Coordinator at 402-351-5834.
cc: SAN ANTONIO GROUP OFFICE
UNDERWRITING
WALLACE & ASSOCIATES (BROKER)
14~-13-'©5	14'4' FF.OC1-UlA!,L~C@ ? Ac,mr
	Muh3al Of Qmeha
	Mutua; of lAttana Pfaza
Nitl5tY~lkwlW	Omaha, NF_ 66577
i(kRR CCUNTY
ESAEHAR:a M='P1EC
706 MAIN S`2kEET
HA-La4
XEAAVILLE TJ( 78C<8
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Dua Date: 11,;,1 ;~,
Billing Daka: lc/1+;:c~s
CasrePage Pariod Frnm: llio:;.ous
Through: l t! a o nws
Group 5D: G000487A Invnine Ntumber: 052900403
Sub Group iD: 0007 _ - ~` Houston Group Office - -~ __ ~`
ACGOUIiT SUlNMARX
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t7ue CYa4e: 111011200:
Gtaup tD: GDOD487A lnvaice Number; D5290~4D3
Sub Graup IO: ODD1 __~^Y~--- -_~ - _ -~ -Houston Graup Offce - ~`~- -
ACCOUNT pETAII.
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Revised 10-OS-OS ~ f Y
/ x
PUBLIC PARTICIPATION FORM
FOR
KERB COUNTY COMMISSIONERS' COURT
Instructions: Fill out all appropriate blanks. Please print or write legibly. Present to the County
Clerk prior to the time that the Agenda Item (or Items) you wish to address are discussed. If
you are handing out any material or documents to the Court, please make sure you have
one extra for the Clerk to ensure that one is put into the record.
Name: --h ' u ca .., l'. c~ ~ ~'
Address:
Telephone:
Place of Employment: 1 Y ~ c ~s c~ ~ -e r '° C~~~ ~,e
Employment Telephone:
Do you represent any particular group or organization? Yes ^ No ^
If you represent a group or organization, please state the name, address and telephone number of
such group or organization.
Which agenda Item (or Items) do you wish to address? ~ ,
In general, are you for or against such Agenda Item (or Items)? For ^ Against ^
%/
tl
Signature
NOTE: This Public Participation Form must be presented to the County Clerk prior to the
time the agenda item(s) are discussed.
Once you reach the podium, please state your name and who/what you
represent clearly for the court reporter to accurately record who you are.
2E °F Kerr County Treasurer's Office
~%
r y MEMORANDUM
o sy ~,S°`•
TO: Judge Tinley, Commissioners Baldwin, Letz, Nicholson and Williams
FROM: Judy Carr ~ -'~~'^~
~ ~ ,
DATE: October 24, 2011 ~-
REF: Agenda Item No. 1.17 Mutual of Omaha Termination Nofice
I take full responsibility for the delinquency in the payment for the Mutual of Omaha Insurance
Premiums for the months of September and October 2005. The fact that the Termination Notice had
been issued was a complete surprise to Barbaza Nemec and me. We learned of this action when we
read the Agenda For today's court.
First, ethical companies do not terminate service with a consumer without notice. This was the
FIRST notice. (To date, the Treasurer's Office has not received the notice in the mail or by any other
means of transmittal.)
Secondly, please observe that the notice states in all caps "IF YOU HAVE ALREADY MAILED
YOUR PREMIiJM, PLEASE DISREGARD THIS NOTICE". It is apparent this is not the Final
Notice for termination.
The last pazagraph of the notice states, "If your records do not agree with ours or if there is some
misunderstanding regarding this matter, please contact Lynne Donnelly, Delinquency Coordinator at
402-351-5834:' This is exactly what I did around 8:15 a.m. Friday, October 21, 2005.
I state again this Termination Notice was found when I read the Agenda Item.
Ms. Donnelly reported to me that if we had not communicated with her by 11/3/05 (as stated in the
Notice), we then, would have received a FINAL NOTICE giving us 48 hours to pay the delinquent
billings. If we did not pay within those 48 hours, the policy would then be terminated. This is how
ethical business practices are conducted -with notices and an opportunity to resolve any issues. Ms.
Donnelly faxed the attached letter on Friday afternoon. It explains the manner in which we will
resolve the issues.
A Termination Notice, of course, is a serious matter; something to be concerned about. If this item
was not on today's Court Agenda, if there were different circumstances, and if when the Treasurer's
Office received the Notice, I would have done exactly the same thing I did Friday. I have many years
experience in Accounts Receivable as well as Payables. I know what to do.
Ms. Donnelly wrote in her letter and told me verbally during our phone conversation on Friday, that
the Termination Notice was e-mailed to San Antonio office and to Wallace & Associates. The letter
is dated October 20 -last Thursday. The deadline for submitting Agenda Items, according to
Commissioners' Court Agenda Request guidelines, is "5:00 P.M. previous Tuesday" which was
October 18...two days befoee the date of the e-mailed letter to Mr. Malek and Mr. Wallace. It
appears there is an exception to the guidelines.
Page 2
Ms. Donnelly told me she placed the original letter in the mail to our office, and we should receive it
some time this week. She also stated that she was surprised that ow agent, Wallace & Associates, did
not notify our office, but rather that of the County Judge.
Please note that on October 19, Wallace & Associates faxed a copy of the County's Account
Summary and the Account Detail. These documents show, that in addition to the two delinquent
invoices, there is also a current invoice for November. Our office received this invoice Friday,
October 21. This invoice is also referenced in the letter from Ms. Donnelly. We are not to pay this
invoice, and wait for a revised invoice showing all the County's credits for terminated employees.
The reason I had not paid the September invoice is that I had been working with Jaime Ochoa, our
Account Executive with Mutual of Omaha, and I was awaiting an adjusted invoice. Some of the
terminations, dating back to April 2005, had never been taken off our billing, and we had been paying
for these as faz back as April. As of this date, the credit amounts to $6,212.07. This does not include
the employees terminated within the month of October, which will also be claimed on the November
invoice. Perhaps the reason this was not done is that I found out Friday that Jaime Ochoa is no longer
with Mutual of Omaha.
Kers County employees who saw the agenda began to call ow office concerned that their insurance
had been cancelled. This is very upsetting to employees who have claims, who have ill children,
disabled family members, retirees, people with scheduled doctor visits, tests, examinations, possibly
even surgeries scheduled.
A phone call or a trip to ow office is all that it would have taken. There was no need to put this on
the agenda...communication between us would have worked. I feel again this has been a personal
political agenda towazd Ms. Nemec. This, however, has affected me, my responsibilities, and my
mental and emotional health. This has affected the Treasurer's Office as a whole. This has affected
Kerr County, the citizens in the community who are taxpayers, and not to mention, the employees
who aze also taxpayers. This type of action hurts us all.
All I ask is that next time...please come talk to us. We are here, as honest and loyal employees of
Kerr County -our employees, our retirees, and all the citizens in the community deserve the truth.
Mr. Zeke McCormick of the San Antonio Express News called me Friday afternoon regazding the
Termination Notice. His article is in the Sunday's edition. There was no mention of this item in the
weekend edition of the Kerrville Daily Times.
cc: Bazbaza Nemec, County Treasurer
Rex Emerson, County Attorney
.._. ~_.. dv_~:?--~ to -_ ~. 9U7_HL ^J~h'.liL:-.I"It.l.l .. SVIGY~f;1y,_~~ ~ _ ':j 1'~i: -.__--. ~ .d'.~h'.S
402-351-5$34
402-997-1991
Fax
fa: Judy Carr Froe»: Lynne Do~7naliy

Fax: 830-797-2277 P~gss: 3 tnuiudirg cover
PAone: 830-792-2275 IOratet October 21.20G5
Ra: G0004f37A Kerr Cou^.cy Delinquency CC: San Antonia Group Office
^ Urgent ^ Far Revdaw ~ Yloaae Cammerst ^ Please Ite~ly ^ -lease Recycle
a CorrxneMtr*:
Judy,
Here is a fax of the letter i have pu: in the mail today. A copy of This letter was emeiled to the San
f-vitonio Group Office. If something was dxcussed by either Karlene or myse0', than has nob been
mantloned in this letter, or you need further ver~caPion, please c:antaCt one of us as seer. as you are
able.
Thank you,
I ~~
Lynne ponnally
Group Delinquency Coo•dinator
~~~~ ii ~iP~ ~ ~~
Poiicyowner Services Cenrer
CT ~i Cb ie)_ :'-i k~P' ,^1LTIJr{~. _hJx,~JLt.~1ctl~( ~ I~".99".1;99^ T? 9SA '~-~_~'drl
ltoT;:::;. U;t ~+::xn fK>: ¢+NCE I.CAI?ObY
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man.. NE 531 TS
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'~otober LI, "'005
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6A-I D~,
7qU iti3r.IN ST
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Croup Policy Cf0004$7A
Jear itii~~ Carr:
F.;?~ r,3
r ~I
i~tmld[l(}P61aSNcl
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Q
Per our telephone convcrsahen ibis ,Horning, we have agrzed that you [ti ill overnight 545,:92.>3 to
my arts aion for the pay~rrent of your September and October Medioal, Stop Loss, L.tfc, and AU&D
prerc;tunts. Thrs payment 15 the amount previously hiked your group and dbcs not include any
additivt~s, changes .u Terminations. lrr twn, Mutual of Umaha wilt stop any fu:-ther dthnquetacy
acuon. ,viii eonsida'r your accctult active, in good standtn; and vwll trot cancel your pol[cy.
iVe discussed the reason tar [he delinyucncy that m part was caused by urreseleed billing issues.
1'eu ha. been previously mstnlcted by Mr. Jaime Ochoa of Mutual ofOtnaha to submit all changes,
addition: snd tt:minations to him fcr forwarding to the appropriate depanrrtent. This process did trot
work a yeu sated terminated employees from April were still being billed m the months of
Septena er and October and several new employees had yet to appear nn those bills. I instructed you
to gadxr alI intotmahon that you had previously submitted to Mr. Ochoa and email m fax that
u;fom[anon to the bilking representative for your group who is located at the home office of Mutual of
Omaha. After our disotrssiott and agreement for payment during which we exchanged telephone and
+ax nun hers, you were connected to brat billing representative who discussed outstandmg billing
Issues tat d developed an action plan with you to resolve those issues.
,4ccordi:rg to your billing representative, Karlene Larson, you arc f;omg tc email all outstandmg
vdd,t,om,, changes snd terminations to her att.ntion. Full credit w111 be given to all outstandmg
adjustments. Once all outstanding issues have been naolved. credo will only be given if received
with twv months of the occur, once date. A rebilled November invoice will be mailed to you. You are
to igno-: and/or destroy the original November involve that was malted on 10'1?/Gt Karlene has
c}:anged the bill run date from the iT° of each month to the 1G`" of each month, allowing tpr
;idditicn: i time to rav;ew your bill and submit a pavment. You are to continue to pay as hilted each
month, submit the necessary adjustments to ICazlene and review your following bill to ensure that
(nose ad: strnents have been made.
!n cor!elusion, you are to submmt full payment for September artd OcuWbt-r via over night ma!l. You are
to email anv outstandmg addtaons, changes or terminations to Karlenz Larson, your billing
represemative, 1'o:u billing date has been uhanged to the 10`" of each montl?, allowing far addittonai
time w r-v:ew your billing <<atements. Mutual of Ornaha considers your account in good standing,
A'u delinc oency or terrnination action will be taken. For future billing or premium issues or questions,

you ate to contact t tPaxr the Yoiicyoumer Se, 'icc ~.cn±c: at 1-8GU-3G5-1,51, Kar!ene I,ar:on, yce.r
13ilfing Reps°sertatit ~ o:' itysell. Y'au may also s::bna!t k;if=.ng aCljuStmcnU vc: f..x to •l02.9')7•IoVI.
Plcax: let us k~tow iY'the~r° as aryrhinb tdsr xce i~av ~~~ to assist you. if }.~u t . ~e .u;y q«as:sons, foa l
tree to contact m~ dtrecti,r at 402-351-5$34 or call i ?UU-365-1181 an a ':~u t~ he so:•s:r.cted to
eeterrston X834.
~~
S:rcere~y,
Lynne UoranellJ '„
L~,mne Donnell}' Q
Group Dc:inquency Coormnat~ r (1
Policyom~ner crvices Divisian
~. ,. ,~.."fhL. F'HGE.ti
Jady Carr
From: Kerr County Judge/Commissioners' Court [kmitchell@ca.kerr.tx.usj
Sent: Thursday, October 20, 2005 3:1 i PM
To: agenda-list@co.kerr.tx.us
Subject: [Kerr County Agenda] Agenda
10/23/2005
COMMISSIONERS' COURT AGENDA REQUEST
~C~' ~ ~ 2000
PLEASE FURNISH ONE ORIGINAL AND TEN COPIES OF THIS
MADE BY: Pat Tinley OFFICE: County J
MEETING DATE: October 24, 2005 TIME PREFERRED:
SUBJECT: Consider, discuss and take appropriate action on Termination Notice
received from Mutual of Omaha with regard to Employee Health Benefits Program.
EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON)
NAME OF PERSON ADDRESSING THE COURT: County Judge
ESTIMATED LENGTH OF PRESENTATION:
IF PERSONNEL MATTER -NAME OF EMPLOYEE:
Time for submitting this request for Court to assure that the matter is posted in
accordance with Title 5, Chapter 551 and 552, Government Code, is as follows:
Meeting scheduled for Mondays:
THIS REQUEST RECEIVED BY:
THIS REQUEST RECEIVED ON:

All Agenda Requests will be screened by the County Judge's Office to determine if adequate
information has been prepared for the Court's formal consideration and action at time of Court
Meetings. Your cooperation will be appreciated and contribute towards you request being
addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners'
Court.
©~t. i 8, ~5
MUTUAL Of OMAHA INSURANCE COMPANY
Mutual of Omaha Plaza
Omaha, NE 68175
402 342 7600
mutualofomaha.com a-
__--- ~ ~-~~i<
October 20, 2005 ~~} 2 y
KERR COUNTY
BARBARA NEMEC
700 MAIN ST
BA-140
KERRVILLE, TX 78028
Mulual,~Omaxa
Group ID: G000487A
Sub Group ID: 0001
Premium Due Date: 9/1/05
Grace Period: 31 days
Termination Date: 10/1/OS
Group Office: SAN ANTONIO
TERMINATION NOTICE
Your group plan requires that premium payment be made within 31 days of the due date to avoid
automatic termination. To date, we have not received premium payment for the due date noted
above. Therefore, your coverage has been terminated.
IF YOU HAVE ALREADY MAILED YOUR PREMIUM, PLEASE DISREGARD THIS NOTICE.
Immediate steps must be taken in order for us to consider reinstating your valuable coverage. To
reinstate your coverage, you must immediately send past due premium of $ 22,434.44 as well as the
current monthly premium, $22,758.49. If the full amount of the delinquency is not received by
11/3/05, reinstatement may not be allowed.
If your intent was to terminate your coverage, you should immediately notify your employees that
their coverage has terminated and that Mutual of Omaha is not liable for claims incurred after the
termination date. If your employees pay part of the premium and you continue to collect from them
beyond the termination date, you may be solely liable for claims incurred after the termination date.
Please remit your premium for the due date to:
Mutual of Omaha Companies
S4 Group Premium and Enrollment Services
Mutual of Omaha Plaza
Omaha NE 68175
~-----~ If your records do not agree with ours or if there is some misunderstandingreparding this matter,
---- __
.please contact Lynne Donnelly, Delinquencv Coordinator at 402-351-5834.
co: SAN ANTONIO GROUP OFFICE
UNDERWRITING
WALLACE & ASSOCIATES (BROKER)
-`Id5 19 ',4~~:7 NNU['1-U1,~LLH).;~ !~ AS`l~l.
MutuaE l7f Onrehe
Mutual of Omaha Pl;xca
OLnaha, NE 68175
~~
IC,6RR COi7NT'Y
HARHAR; NEMEC
700 MAIN S2REET
HA-104
ICERRVILLE TX 78028
15'617-'S47'!-hd'o l7 i'-3y'1 i'1721'l7;_ U-St:c
Due Date: lliol: Tucs
8{ ling e: la/1?i~oas
Cor+@f0ge Petind Frnm: a/ol;zco~
Through: 11,/aP/Zoos
Group ID: G000487A invaicc Mumtrer: 052900403
Sub Group ID: 0061 __.. Houston Group Office
ACCgUIVT SUMMARY
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~~~i~~ ~ Due Date: 11!011200:
Gtaup 10: C;®004t77A 9nvoice Number: 1952900403
sub Group 9[): 0001 _`^ ______~ - _Houstan Graup Office _ ~~~ _.__
ACCOUNT DETAIL
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