Tyler Technologies, Inc. The Software Group Division t y l e r wo res. ~_------___ 6500 International Parkway, Suite 2000 Plano, TX 75093 Tel: 972713 3770 Fax: 972713 3777 www.tyler-[sg.com November 18, 2005 Judge Pat Tinley Kerr County Judge 700 Main Street County Courthouse, Room 118 Kerrville, TX 78028 Dear Judge Tinley: I have enclosed a copy of the contract for the new Odyssey Judicial, Orion Collections, and InVision Financials software and hardware that Kerr County recently purchased from The Software Group. My staff will be in touch with the appropriate office(s) soon to schedule the installation and training. Thank you for the confidence you have placed in The Software Group. We appreciate the business you have given us and look forward in continuing our service with you in the future. Smith Enclosure r .'~,,; Software License,. ~re~ment ._ {.L ~: r This agreement is made and entered into this day of , 20_, by and between I"Client"I and Tyler Technologies, Inc. ~ The Software Group Division ("Tyler"~, a Texas Corporation with its principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. . Dell Rack Servers Equipment Configuration: Software Product/Item Description license Fee/Amount non o cons - ter a o1leMrons System 40,000 Indudes: Tax Payment Processing (Full, Partial, Split, quartery, Installment, Tax Certificates, Forms Merge, Events, Fee Payment Processing, Till /Deposit & Disbursement Reporting, Export to Financials (quickbooks format), Ownership Information, Property Information, Assessment Information, quick Post, Mortgage Company Processing, Tax Statements, Delinquent Tax Statements, Deliquem Export, Image Capture and Image Viewing. Orion Collecfions Interface for Public WEB Users included Requires WF,B Server, System Software and Firewall protection. . ~ .See addendum B for billing details TSG Client County Discount (15,000) ~~"' Subtotal Char e $ 25,000 ~... 9 This agreement shall become a binding contract between the parties when accepted by the signature of an officer of Tyler at its home office. Client is advised to read the Terms and Conditions appearing on the reverse side of this agreement before signing below. Client Aufhorize'rl Signature Installation ~ $ Purchase Price ~ $ 25,000 Deposit ~25q) $ 8,250 Tyler Technofo ies~~, Iric. ~ The Software Group Division ~_.,/ __ ~/ ~j'L Authorized Signature ~ V -Glees ~mith Print Name Print Name Title/Position Tifle/Position President Tyler Technologies, Inc. The Sofhvare Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 ,F ,9, Purchase Agreement h w. t` „',~.. This agreement is made and entered into this ~(~ day of c h, f : r%vt~c ( , 20^"~, by and between ("Client"I and Tyler Technologies, Inc. ~ The Software Group Division I"Tyler"l, a Texas Corporation with its principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. Equipment/Item Description Qty Unit Extended Amount Price See Attached Addendum A for Details of Rack Server Database Conversion 1 5,000 5,000.00 Training Days 8 1,000 8,000.00 Project Management 1 5,000 5,000.00 Hardware, System Software, Application, Software Configuration/Installation I 4,000 4,000.00 See addendum B for billing details Subtotal $ Charge This agreement shall become a binding contract between the parties when Installation $ accepted by the signature of an officer of Tyler at its home office: Purchase Price $ Client is advised to read the Terms and Conditions appearing on the reverse side of this agreement before signing below. Deposit (25%~ $ Client --... _ ±~ AUhorized Signature Print Name ,.'..r~1 ~.~..--~.- Tyler Techrtisf 'es, Inc} ~ The Software Group Division rwmonzeo aigngmre _~'ilenn Smlth Print Name ) President Title/Position Title/Position Tyler Technologies, Inc. I The $hf(vmre Gropp Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 Kerr County Purchase Agreement Addendum A Description Qty Unit Price Extended Amount HARDWARE & SYSTEMSOFTWARE Primary Database Server Dual Processor LTO-2 Tape 1 9,653 Dell Poweredge 2800 (SU) with dual Xeon 2.8GHZ processors 2GB RAM 2x36GB 15K O/S disks (RAID I) 4x36GB I SK Database disks (RAID 5) Dual 10/100/100 NIC's CD-RW/DVD-ROM Rapid Rails Redundant Power Silver support-and internal PowerVault 110T 200/400 GB Ultrium-2 internal Tape drive Windows 2003 Server Standazd Syear SD4HR service contract Web/App/Job Servers 2 Dell PowerEdge 1850 with Dual Xeon 2.8GHz 1MB cache processors 1 GB RAM 2x36GB lOK disks (RAID 1) Windows 2003 WEB Edition Dual Gigabit NIC's Active Bezel Rapid Rails Syear SD4HR service contract Public Web Server Dell PowerEdge 1850 with Dual Xeon 2.8GHz processors IGB RAM 2x36GB IOK disks (softwaze mirror) Windows 2003 STANDARD Edition Dual Gigabit NIC's Active Bezel Rapid Rails Redundant Power Supply Syear SD4HR service contract ORION Controller 1GB RAM 2x36GB lOK disks (RAID 1) 4,267 4,606 4,594 $9,653.00 $0.00 $0.00 $0.00 $0.00 $8,534.00 $0.00 $0.00 $0.00 $0.00 $4,606.00 $0.00 $0.00 $0.00 $0.00 $4,594.00 $0.00 $0.00 PERC4/Di RAID Controller Windows 2203 STANDARD Edition Active Bezel Rapid Rails Redundant Power Supply Syeaz SD4HR service contract Server Rack 5,844 $5,844.00 $0.00 Dell PowerEdge 24U server rack with equipment shelf 8-port KVM Switch wi0r cables 1 U flat-panel monitor with rapid rails 3 yeaz NDBOS Service Contract $0.00 Kerr County Purchase Agreement Addendum A Unit Price Extended Amount Backbone Switch Gigabit 16 Port Dell Power Connect 2616 unmanaged switch LAN-side Switch Gigabit 24-port Dell powerconnect 2624 unmanaged switch Firewall -not rack mounted GB-200 Firewall Appliance (2S users) GB-200 Extended Warranty GB-200 Premium Plus Support (per yeaz) SQL Serverper processor license Veritas BackupExec Softwaze Veritas BackupExec v10 media kit 1 420 $420.00 I S25 $S2S.00 1 499 $499.00 1 144 $144.00 1 240 $240.00 2 4,276 $8,SS2.00 1 6S8 $658.00 I 41 $41.00 Orion Hardware & System Software 44,310 Software License Agreement t This agreement is made and entered into t~is f,~_ dad of , ~ PO_, by and between I"Client") an Ty er Technologies, Inc. ~ The Software Group D vision I Tyler"~, a exas Corporation with its principal place of business at 6500 International Parkway, Suite~2Q~O,ckla~noNeresxas. Equipment Configuration: Software Product/Item Description (GL, Budget Prep, Check Recon, Journal Entry Report, Office Exprt., Account Payable) GASB MSDE Module with adjusting and reporting Purchase orders Fixed Assets Project Accounting Payroll/Personell Printing and Reporting Solutions Forms Overlay Secure Signatures Prof Services (Network Support, Project Management, Final Implementation) System Software (Accucorp Runtime, Acu Server, Accu ODBC) See addendum B for billing details 51,534 Subtotal Charge $ 51,534 This agreement shall become a binding cofltract between the ponies when accepted by the signature of an officer of Tyler at its home office. Client is advised to read the Terms and Conditions appearing on the reverse side of this agreement before signing bebw. Client {µ~thm~rl~ gnalure '~.,~, Pr'r~ o>~fy Judge Installation $ $ 51,534 Purchase Price 12,884 Deposit X25%) $ Tyler Technologies, Inch ~ The Software Group Division \ i~ ~ ,,/ ~.; Author zedbi ature _. _ Glenn__,./rnith Print Name President Tide/Position Tide/Position Tyler Technologies, Inc. I The Sohware Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 License Fee/Amount Software License Agreement This agreement is made and entered into this ~_ day of r, 20'x`; by and between I"Client") and Tyler Technologies, Inc. ~ The Software Group Division I"Tyler°l, a Texas Corporation with its principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. Dell Rack Servers Equipment Configuration: Software Product/Item Description License Fee/Amount yssey aw n orcemen - a, anagement (includes Jail Mngmt software for Juvenile detention Center $70,000 Odyssey Law Enforcement-Records Management $100,000 Includes Calls for Service replacement (CAD) Odyssey Unified Case Management System for Justice of the Peace Courts $90,500 Includes Criminal and Civil Cases -Fully Integrated Document Imaging Odyssey Unified Case Management System for County and District Courts $265,000 Includes Criminal, Civil and Probate Cases -Fully Lrtegrated Document Imaging -Prosecutor/Hot Checks Odyssey Court Calendering System $97,500 Includes Calendering for all cases in County, District and JP Courts Odyssey Web Interface for Public Users $72 500 Includes Public Aces to data from County, District and JP Courts: -Civil, Criminal and Probate Cases -Jail and Bond Records Kerr County Discount (125,000) This agreement shall become a binding contract behveen the parties when accepted by the signature of an officer of Tyler at its home office. Client is advised to read the Terms and Conditions appearing on the reverse side of this agreement before signing below. Client `YS_ ~~~ Authorized SignaN}e ~ ~~ _ ., Pat Tinley Print Name Couny ]udge Title/Position Subtotal Charge $ 570,500 Installation $ Purchase Price $ 570,500 Deposit (25%) $ 142,625 Tyler Techn~ies Inc. ~ The Software Group Division ,~ ( / r i Authorize~9t§-r'ature C•lern, Srttth Print Name Tide/Position Tyler Technologies, Inc. The Software Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 Purchase Agreement This agreement is made and entered into this 111,,. day of ~: r - 20~~~:, by and between ("Client") and Tyler Technologies, Inc. ~ The Software Group Division ("Tyler"l, a Texas orp~o a ~r~~h its principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. Equipment/Item Description Qty Unit Extended Amount Price InVision Financial Products Setup and Training and related travel ] $36,647 $36,647.00 Legacy to Invision Conversion Services 1 $26,082 $26,082.00 See addendum B for billing details Subtotal $ Charge 62,729.00 This agreement shall become a binding contract between the parties when Installation $ Included accepted by the signature of an officer of Tyler at its home office. P h P i 62,729.00 $ Client is advised to read the Terms and Conditions appearing on the reverse side urc ase r ce of this agreement before signing below Deposit ~2S%~ $ 15,68225 Client Authorized Signaroie Pat Tinley Tyler Tech P' ies, I c. ~ TFie Software Group Division Authoriz re --- enn Smith Print Name County Judge Print Name President Tide/Position Title/Position Tyler Technologies, Inc. I The Software Group Division • 65001nternational Parkway, Suite 2000 • Pldno, Tezas 75093 Purchase Agreement This agreement is made and entered into this l ~. ~ t, day of ! .~ .. , 20 ; ~. ; by and between ("Client"I and Tyler Technologies, Inc. ~ The Software Group Division ("Tyler°~, a Texas Corporation with its principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. Equipment/Item Description Qty Unit Extended Amount Price swn ervu-es Project Management 25 $1,000 $25,000.00 Professional Service On-site /Off-site /Setup and Configuration 1 $4,500 $4,500.00 On Site Instruction 86 $1,000 $86,000.00 Data Conversion of exixting TSG applications to Odyssey cuded All work will be completed according to the Statement Of Work attached See Addendum B for billing details. Subtotal $ 115,500.00 Charge This agreement shall become a binding contract between the parties when Installation ~ Included accepted by the signature of an officer of Tyler at its home office. Purchase Price $ Client is advised to read the Terms and Conditions appearing on the reverse side 115,500.00 of this agreement before signing below. o Deposit ~25/~ $ p8,875.00 Client Tyler T. Software Group Division __,-r~_.__.. ~,w _- . -, Auffiarized Signature Pat Tinley Print Name County Judge Title/Position Authorized Print Name President Title/Position Tyler Technologies, Inc. I The Sohware Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 ,, Purchase Agreement >, This agreement is made and entered into this f Z+{, day of _~e• i ` ~cY:+ C ~ r , 20_;; by and between ("Client") and Tyler Technologies, Inc. ~ The Software Group Division ("Tyler"l, a Texas Corporation with ifs principal place of business at 6500 International Parkway, Suite 2000, Plano, Texas. Equipment/Item Description Qty Unit Extended Amount Price ys em o are 1 $73,007 $73,007.00 See Addendum A See addendum B for billing details Subtotal ,00 .00 $ Charge This agreement shall become a binding contract between the parties when Installation $ nc u accepted by the signature ofan officer of Tyler at its home office. 73,007.00 Purchase Price $ Client is advised to read the Terms and Conditions appearing on the reverse side of this agreement before signing below o Deposit (25/~ 18,251.75 $ Client Tyler Technolo ies, Inc. The Software Group Division ~ 1 T~-, _ ,.~ ` ~ , Authorized.5ignatuie ~ Authorized Pat Tinley Gle Smith Print Name Print Name County Judge President Title/Position Title/Position Tyler Technologies, Inc. The Software Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093 Kerr County Purchase Agreement Addendum A Description Qty Unit Price Extended Amount Database Server with SDLT Tape Drive ] $14,925 DELL PowerEdge 4600 with Dual Xeon 3.OGHz St2K cache processors, 2GB RAM, 2 x 36G8 10K O/S disks (RAID 1), 4 x 73GB 10K Database disks (RAID 5), 2 x 73GB 1 OK T/L disks (RAID 1), PERC3/Dl RAID controtler, Wndows 2003 Server Std, redundant power supply, dual 7 0/100/1000 NIC's (2), Rapid Rails, Syr NBDOS service contract, rack krstatlatron -AND PowerVauk 1107 SDLT 160/320GB krtemal tape drive, 5pk SDLT media Web/Application Servers 4 $4,786 DEU. PowerEdge 1750 witlr Dual Xeon 3.O6GHz 512K cache processors, 1 GB RAM, 2 x 36GB 10K O/S disks (software mirror), Wndows 2003 WEB Edition, dual Gigabit NIC's, active bezel, Rapid Ratls, rock instatlaflon, Syr NBDOS service Public Web Server ] $4,163 DELL PowerEdge 1750 witlr Dua12.4GHz Xeon 512K cache processors, 1 GB RAM, 2 x 36GB 10K O/S disks (software mirror), Windows 2003 STANDARD Eddtion, dual Gigaba NIC's, active bezel, Rapid Rails, rack inslatlation, 5-year NBDOS service contract Odyssey Controller 1 $4,551 DELL PovrerEdge 1750 with Burgle Xeon 2.4GHz 512K cadre processor, 1GB RAM, 2 x 36G6 tOK O/S disks (RAID 1), PERC4/Di RAID controtler, Windows 2003 Std Edition, active bezel, Rapid Ram, rack installation, Syr NBDOS service corNad, redundant power supply Network Attached Storage (NAB) for Images 1 $6,051 DELL PowerVaufl 725N with Single P4 2.4GHz processor hardware RAID with operating system, 512M6 RAM, 4 x 250GB IDE 7200rpm harddrives (RAID 5), Rapid Rails for DELL rack, SyB NBDOS service, rack irrstaAation 42U hack for Odyssey Servers DELL PowerEdge 4210, 8~por[ KVM switch wflh cables, Syr NBDOS, kreide delivery and krstanaflon, PDU's (2), 1 U flat-panel morvtor w! rapid rays, equipment shelf, 3000VA UPS (2), 10/100 SNMP card (2) Odyssey Backbone Switch, Gigabit 12-Port PowerCormect 5212, 12 Port Gigabit Ethernet Managed Switch, 4 Buittin SFP GBIC Skris, 5year NBDOS service contract 1 $7,879 1 $1,341 $14,925 $19,144 $4,163 $4,551 $6,051 $7,879 $1,341 LAN-side Switch, Gigabit 24-Port 1 $2,046 $2,046 DELL PowerConnect 5224, 24 PoR Gigabk Ethernet Managed Switch, 4 B~xlt3n SFP GBIC Sbts, Syear NBDOS service contrail Ken• County Purchase Agreement Addendum A Description Qty Unit Price Extended Amount Odyssey System Hardware and Software Qaanti Unit Price Unit Total 3rd Party Software Licensing SQL Server 2000 per processor license Media for SQL Server 2000 Veritas BaclaipF~cec vg.1 for WmServer w/ media Verilas BackupFxec vg.t Remote Agent CAL Option Data Dynamics AcGVe Reports Z $5,428 $10,856 1 $27 $27 1 $569 $569 1 $156 $156 I $1,299 $1,299 $0 Odyssey Total $73,007 Kerr County Summary Agreement 2 Agreement 3 License Agreement 1 License Agreement 2 $115,500.00 Services Odyssey $62,729.00 Services Invision $570,500.00 Courts application $51,534.00 Invision Applications Addendum B: Billing and Maintenance agreements TSG in conjunction with Kerr county agrees to begin billing for Odyssey and Orion projects no earlier titan January 31 2006. TSG agrees to lock in Ken County's maintenance rates for five years. For: For: The ~oftw~tre Group, Inc. Kerr Coun - 3 r-=-y` Date ounty Judge Date 3 - Client Support and Software Update Services Agreement Client Installation Location: Kerr County Commencement Date: 9/4/07 System Administrator: John Tro~inger. Phone Number: 830 370-1238 Tyler Technologies, Inc. ~ The Software Group -Division (Tyler) agrees to provide and -Kerr County ("Client") agrees to accept Client Support and Software l~pdate Services on the item(s) listed below, at the quarterly charge indicated. The terms and conditions of this Agreement are set forth on the face hereof and in the Terms and Conditions appearing on the reverse side of this agreement. Software Product Description Quarterty Charge Jail Manager 5431 Law Enforcement 668 CAD ~ 820 Mugshot Manager 700 This agreement shall become a binding contract between the parties when accepted by Total Quarterly Charge ~ 7619 the signature of an officer of Tyler at its home office. CLIENT IS ADVISED TO READ THE TERMS AND CONDITIONS APPEARING ON THE REVERSE SIDE OF THIS AGREEMENT BEFORE SIGNING BELOW. Tyler Technologies, Inc. ~ The Software Group Client Division Kerr Dustin Womble Gounty Pat Tinley Contact Name (Print) Judge TitlelPosition Authorized Sig tune ~ :,~~ 10`7 Date Contact Name (Print) President Title/Position Authorized Si ature /U /o O ~ Date Tyler Technologies, Inc. I The Software Group Division • 6500 International Parkway, Suite 2000 -Plano, Texas 75093 Terms and Conditions 1. Definitions (a) Equipment The computer hardware, including the central processirx~ unit on which Software is installed, and any other Tyler supplied peripheral equipment at the location of software installation. (b) Software. Any Software product licensed to Client by Tyler under a separate agreement for which Tyler offers its Client Software Update and Client Support services, which Software is identified in writing on the face of this document. Software may include machine readable code (object code) written in any language on any media, source code of listing, and any improvements, modifications, enhancements, changes or updates to such code or listings provided to Client by Tyler. (c) System. The Equipment and the Software that are defined in 1(a) and 1(b) above. 2. Tenn (a)This Agreement is effective from the Commencement Date and shall continue ffor an initial term of six months. After the initial term, this Agreement shall remain in force until terminated by either pally for any or all the products listed on the face of this agreement upon ninety days (90) prior written notice to the other party. 3. Eligibility for Service Agreement (a) Software is eligible for inclusion under this Agreement immediately upon Tyler's installation of Software, expiration of Tyler's Software warranty, or expiration of an existing Tyler Software Update and Client Support Service Agreement (b) Service under this Agreement is contirxdent upon: (1) The Software being unmodified and properly maintained at the latest Tyler revision. {2) The System containing at least the minimum hardware configuration and prerequisite software as speafied by Tyler. (3) All Software being covered by Software warranty or by this Agreement, if such coverage is available. Software licensed after the Commencement Date of this Agreement may be subject to additional charge(s) for coverage under this Agreement. 4. Service Responsibilities of Tyter For the charges stated herein, Tyler shall provide the following Software Update and Client Support services: (a) Software updates and enhancements to the covered Software made generally available by Tyler to its Clients during the term of this Agreement shall be provided as product releases on Tyler's standard media. Software updates and enhancements include: (1) Program modifications required due to legislative changes. (2) Program changes required to use Tylers standard forms. (3) Fixes to reported software problems. (4) General enhancements to covered Software, which Tyler deems to be included in the standard system. (b) Improvements and revisions to reference manuals or documentation made generally available by Tyler to its Clients during the tens of this agreement. (c) Remote diagnostics of problems with covered Software. (d) Periodic review of outstanding enhancement requests and bug reports. (e) Telephone assistance, telephone number(s) will be provided to the Client. Contact to enable communication with a Tyler Specialist during the hours of 8:30 AM to 5:00 PM. local Dallas, Texas time, Monday through Friday, exclusive of Tyler holidays. Tyler will use reasonable efforts to respond to the Client Contact call within four working hours assisting with: (1) Identifying, verifying, and resolving problems in the Software. (2) Identifying and verifying problems with the Equipment used in connection with the Software. (3) Installation of Software releases. 5. Services Not Included (a) Noon-site Software Updates or Client Support services are included under this Agreement Any on-site service requested by the Client or required due to software changes, operating system upgrades, training, or other assistance will be provided at Tyler's per~all rates and terms then in effeG. (b) Services not covered by this Agreement include, but are not limited to, failure of Equipment, failure of non-Tyler supplied software, failure of Software caused by non-Tyler provided hardware, failure of Software due to Equipment operation, catastrophe, fault, or negligence of Client, operation error, improper use or misuse of the System or any part thereof, or any other causes beyond the control of Tyler and occurring without the fault or negligence of Tyler. 6. Responsibilities of Client (a) Client agrees to appoint a System Administrator to be responsible for the overall operation of the System and individual ProduG Administrator(s) to be responsible for the operation of each product identfed on the face of this agreement to function as the primary contact between Client and Tyler. (b) Client acknowledges all Software changes, improvements, enhancements or updates (and each of them) provided by Tyler are subject to the same License Agreement under which Client obtained a license to the Software, including all terms and conditions thereof, and Client agrees to abide by such License Agreement. (c) Client agrees to maintain the Software to the latest revision level. (d) Client agrees to provide adequate training to its employees and further agrees to assign to the use of the system only those employees who have received adequate training. (e) Client agrees to allow remote access by Tyler for purposes of software support including VPN access. 7. Charges (a) Charges will be invoiced each quarter in advance and will be payable on the fifirst day of the quarterly service penod for which the Tyler invoice is rendered. (b) Charges for the preparation of each release will be invoiced at such time as the release is prepared at Tyler's then current release charge. (c) Charges do not include any tax or other governmental impositions including, wthout limitation, sales and use tax. All such cost, if any, shall be invoiced separately to Gient, and client shall pay the same. 8. Limitation of Liability and Warranty (a) Tyler's liability for damages arising out of or in connection with this Agreement whether based on a theory of contract or tort, including negligence and strict liability shall be limited to the total charges paid or payable during one (1) year under this Agreement. (b) No action arising out of or in connection with this Agreement whether based on a theory of contract or tort, including negligence and strict liability, may be brought or instituted by either party more than two {2) years after the cause of action accrues. (c) In no event shall Tyler be liable to Client for (i) indirect, remote, incidental, special, exemplary, punitive or consequential damages, (ii) damages due to causes beyond the reasonable control of Tyler or (iii) damages resulting from foss of use of the System or any part thereof, loss or damage to Client source data, loss of revenue or destniction, or loss of materials provided to Tyler by client. (d) THE RIGHTS AND REMEDIES OF CLIENT SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER RIGHTS AVAILABLE AT LAW OR IN EQUITY. Tyler DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE. 9. General (a} Client recognizes that Tyler invests considerable time and expenses in training Tyler employees. Should Client directly or indirect)y contract with or hire any Tyler employee, Client shall immediately pay to Tyler four (4) months salary for each employee hired or contraGed with and Tyler shall be entitled to any other modification or amendment to this agreement as shall be equitable under the circumstances. (b) If either party negleGs, fails or refuses to perform any of its obliggations under this Agreement, and such failure continues for a period of twenty (20) days after written notice thereof, the other party shall have the right to discontinue performance and the right to terminate this Agreement. (c) This Agreement supersedes all prior Software Update and Client Support service agreements and understandings between the parties with respect to any services covered by this Agreement, and may not be changed except by written instrument signed by both parties unless specifically permitted herein to the contrary and may not be terminated except by written notice. (d) It is expressly understood and agreed that if either party, on any occasion fails to perform any term of this Agreement, and the other party does not enforce that term, the failure to enforce on that occasion shall not prevent enforcement on another occasion. (e) Performance of this Agreement and payment of charges hereunder shall take place at Tyler's facility at the address set forth below. (f) This Agreement shall be governed, interpreted and enforced in accordance with the laws of the State of Texas. 10. Entirety of Agreement and Amendments. (a)This Service Agreement contains all of the representations, warranties, and promises of the parties relating to the subject matter hereof, whether oral or written, and supersedes all representations, warranties, and promises of the parties relating to the subjeG matter hereof which predate this Service Agreement. (b)This Service Agreement may only be amended, modified or changed by written instrument signed by both parties hereto. Tyler Technologies, Inc. I The SoRware Group Division • 6500 International Parkway, Suite 2000 • Plano, Texas 75093