COMMISSIONERS' COURT AGENDA REQUEST
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PLEASE FURNISH ONE ORIGINAL AND NINE COPIES 4F THIS
REQUEST AND DOCUMENTS TO BE REVIEWED BY THE COURT.
MADE BY: Commissioner Williams
MEETING DATE: July 27, 2009
OFFICE: Precinct Two
TIME PREFERRED: 9:15 a.m.
SUBJECT: Presentation by Margie Jetton, Better Consumer Choices of the Guardian
Vendor Management Program.
EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON)
NAME OF PERSON(S) ADDRESSING COURT: Commissioner Williams, Margie
Jetton.
ESTIMATED LENGTH OF PRESENTATION: 5 minutes
IF PERSONNEL MATTER -NAME OF EMPLOYEE:
Time for submitting this request for Court to assure that the matter is posted in accordance
with Title 5, Chapter 551 and 552, Government Code, is as follows:
Meeting scheduled for Mondays:
THIS REQUEST RECEIVED BY:
THIS REQUEST RECEIVED ON:
5:00 P.M. previous Tuesday.

All Agenda Requests will be screened by the County Judge's Office to determine if adequate
information has been prepared for the Court's formal consideration and action at time of Court
Meetings. Your cooperation will be appreciated and contribute towards you request being
addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners'
Court.
dear Honorable Elected Officials,
After meeting with Sheriff Rusty Hierholzer, and then visiting Mr. Rex Emerson, it was
recommended that 1 male the department heads aware of the new service we offer. Since this
is a free service to their offices,l believe this would be a benefit to Department Heads when
choosing vendors for those discretionary service needs not meeting the requirements of the
bidding. pr©cess. At Iwlr. Emerson's recommendation, l am enciasin€~ a copy of the information
which has been given to the Departments.
Also, if you would like me to explain our service in better detail, l would be happy to meet or
present if needed.
Sincerely,
Margie )etton
Guardian
Vendor Management Program
T~~ You trust your vendors with your personnel, clients,
property and data, but how do you verify that trust?
~s'k You look at so many ways to reduce the risk to your
business, yet often overlook the vendor's employees
and the risk they may bring to you.
CO~ Vendors have told us the service we provide is
invaluable to them and an excellent way to verify the
honesty they provide. They pay a small membership
fee so you incur no cost at all.
r-~~r
In today's world, trust is not something we can afford to give or take lightly.
Criminals in the 21st century are sophisticated and have developed remarkable methods to
cheat the system and put you at risk. It's no longer enough to assume that the people we
do business with every day are morally driven, or to presume they adhere to our personal
measure of goodwill. Considering the widespread epidemic of crime, blind trust is not only
naive...it's dangerous.
You need a reliable, efficient method to evaluate the integrity and trustworthiness of the
businesses you engage. You need the means to safeguard you and your client's personal
resources from potential threats. The Guardian Vendor Management program gives you
access to that assurance.
Rlsk
Your employees and clients trust you to make every effort to reduce any type of risk they
may be exposed to while on your location or doing business with you. A risk that has been
overlooked for too long is the inability to manage the risk your vendors and their employees
may bring to you. In a recent survey of consumers, 100% of respondents agreed that they
have the right to know if the person they are allowing onto their property is a criminal,
about 75% said they trusted the provider to assure they were not criminals, and less than
10°x6 said they knew for sure they had verifiable inf©rmation with that assurance. 100% of
the personnel receiving our photo IDs have passed a thorough criminal background check.
Recently, while performing criminal background checks on a service company, we discovered
an employee with an open sex offender case. The employer had no idea he was sending his
employee to his customer's location and risking his client's safety and his own reputation.
The employer had performed background checks upon hire yet no checks were performed
on a regular basis after hire. To say the least, he was grateful for the service.
We live in a litigious society and we need to be proactive in looking for ways to reduce all
possible risk to our company.
Cost
Can you imagine what an incident would cost your company if a vendor or their employee
were at fault? What would the cost savings be to your company and its reputation if this
program prevented that incident?
Doing business in this day and time requires vendors to be honest and trustworthy, yet they
have no way to show they are what they say they are. We fili that need. We verify their company
status, licensing, financial stability, and perform thorough criminal background checks on
the ownership and the employees they send to your facility. They pay a low monthly fee for
this service in an effort to best inform their customers of this commitment to you. Your cost
for this service is therefore "Laid in Full" by the vendor and you incur no cost. This is a win/
win for all.
What You Do!
• Provide vendor list to BCC.
• Print BCC provided form letters on
your company letterhead and send to
vendors.
• Just call us if you wish to make any
changes to your vendor list.
Thot's it!
As eosy as 1 2-3
We will keep you updated every step of
the way. Thank you for providing a safer
environment to all those who put their trust
in you.
What We Do!
• Receive vendor list from you, the
Requesting Company (RC).
• Provide form letter and vendor
explanation to you for mailing.
• Make follow up calls to each vendor
explaining program and process as well
as time frames.
• Receive and process vendor enrolment.
• Begin vendor investigations.
• Request employee list from vendors.
• Conduct criminal background check on
employees accessing your business.
• Produce photo ID badges for all
employees successfully completing BCC
guidelines.
• Data enter all vendor information onto
the BCC website.
• Maintain all vendor records and update
employee status as needed.
• Re-qualify vendor employees on a
regular schedule.
• Receive any changes you may need and
ensure they are taken care of in a timely
manner.
Testimonials
"The service Better Consumer Choices offers sets my business apart from my competition. I
have been in the commercial cleaning business for twenty years and my business has almost
tripled since becoming a member of BCC."
Sheri Baker -Clean bt Shine Cleaning Service
"My membership with Better Consumer Choices has helped my business immensely. I have
received many good clients and those clients are the type of clients I want to do business
with."
Ron Hardaway -The Cable Guy Handyman Services
"We often spend time in our client's homes and business's when the owner is away and many
of our clients have told us they appreciate the service Better Consumer Choices provides
them of being able to find honest companies like ours."
Robert Clements -Hester Window Services
"Becoming a member of Better Consumer Choices has provided a number of clients that are
looking for the trust we provide. Because of the opportunities my membership provides I
have been able to greatly reduce my advertising expenses. The first new client I received
after becoming a member paid for my membership for many years. I am very pleased with
the opportunity membership provides."
Doug Robertson -Outdoor Living Specialist Landscape
"1 reallyfeel this is a win/win program. Privacyand care of information is extremely important
to my clients and my membership with Better Consumer Choices allows me to show I will
honor that privacy. If clients or friends ask for a referral for any type of business, I always
refer using members of BCC because they share our concern of protection."
Robin Meirs -Nationwide Insurance
Dear Trusted Official,
As you may already know, when I started the consumer protection company, Senior Choices,
here in Kerrville 8 years ago, my main focus was to protect elderly citizens from unscrupulous
business people coming onto their property or into their homes. 1 am contacting you today
because our efforts have greatly expanded to protecting not dust seniors, but also to safeguard
the sensitive data and property within business offices like yours.
How do you decide which service personnel to trust around this data? You need a reliable,
efficient method of evaluating the integrity of the businesses you engage.
Unfortunately, over the last 8 years, we have discovered Borne startling facts:
• Did you know that many employers do not conduct thorough background checks on their
employees at all or only when they are first hired?
• Are you aware that some businesses who do conduct background checks sometimes hire
the criminals anyway?
Your vendors may claim they are honest and trustworthy, and they probably are. We simply
verify that claim. And we do this at no cost to you.
hope you will take the time to read the following material and when engaging non-bid
services, consider using businesses whose employees have been double checked and wear the
BCC shield and photo ID.
It's no longer enough to assume that the people we do business with every day are morally
driven, to presume they adhere to our personal measure of goodwill.
Considering the widespread epidemic of crime, blind trust is not only naive...it's dangerous.
Also, if you would like to nominate any vendors you are currently using who are not yet listed
on our website, please contact me.
895-7778 or margie@betterconsumerchoices.com.
Sincerely,
Margie Jetton, President
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