03U wbI COMMISSIONERS' COURT AGENDA REQUEST PLEASE FURNISH ONE ORIGINAL AND TEN COPIES OF THIS REQUEST AND DOCUMENTS TO BE REVIEWED BY THE COURT. MADE BY: John D. Trolinger Office: Information Technology MEETING DATE: March 8, 2010 SUBJECT: (Please Be Specific) Consider, discuss, and take appropriate action to approve new telephone service provider for the county courthouse. EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON): NAME OF PERSON ADDRESSING COURT: John D. Trolinger ESTIMATED LENGTH OF PRESENTATION: 3 minutes IF PERSONNEL MATTER - NAME OF EMPLOYEE Time for submitting this request for Court to assure that the matter is posted in accordance with Title 5, Chapter 551 and 552, Government Code, is as follows: TIME PREFERRED: 10:30am Meeting schedule for Mondays: 5:00 P.M. previous Tuesday THIS REQUEST RECEIVED BY: THIS REQUEST RECEIVED ON: All Agenda Requests will be screened by the County Judge's Office to determine if adequate information has been prepared for the Court's formal consideration and action at time of Court Meetings. Your cooperation will be appreciated and contribute towards your request being addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners' Court, Court Order No. 25722. Make sure any and all back up material is attached to this form. Time Warner Cable 'rouse Solution Product RegUirements 20x20 Mbps Dedicated Internet Access 1 PRI Interface(s) 23B+1D Channel ISDN 200 DID Numbers (can be ported) Monthly Service Charges Current Data only Service 10x1.5 Mbps Internet Data Services New Data plus voice service 1 PRI & 20x20 Mbps Internet Voice Services Total Monthly s 1095.00/mo Installation $ 350.00 Unlimited local calling included on all PRI services. Long distance charges for outbound telephone calls will be billed at a rate of $0.03 per minute. Delivery Timeframe 60-days maximum from signing for Dedicated Internet Services. 90-days maximum from signing for PRI Telephone Services (porting). FW: Additional backup for item 1.8 Page 1 of 1 From: "Jody Grinstead" Subject: FW: Additional backup for item 1.8 Date: Fri, March 5, 2010 3:21 pm To: "'Cheryl Thompson"' Here's some additional backup for item 8 on Monday's agenda. Thanks! Jody Grinstead Kerr County Commissioners' Court Coordinator 700 Main Street, Ste. 101 Kerrville, TX 78028 (830) 792-2211 -----Original Message----- From: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Friday, March 05, 2010 3:07 PM To: Jody Grinstead Subject: Additional backup for item 1.8 Hi Jody, Additional backup for item 1.8 is attached. Should I just mail it out to the commissioners and judge? Thanks, John D. Trolinger Kerr County IT Manager (830)896-9001 itrolinger@co.kerr.tx.us http://www.co.kerr.tx.us/it Attachments: 010-03-08-a ends additional backu d Size: 501 k T e: a lication/ df http://mail.co.kerr.tx.us/src/printer friendly-bottom.php?passed-ent-id=0&mai lbox=INB 0... 3/5/2010 i Attachment A i windstream.. k i' Company Kerr Count Address 700 Main City Kerrville State Texas Zip 78028 - Contact John Trollinger Title Information Technology Manager Phone 830496-9007 Fax Email - - . Sales Rep Name Kimberly Dandurand Title Address 812 Water St Phone City Kerrville Fax State Texas Email Zip 78028 Account Executive 830-928-4052 _ c Description Quantity Business Lines _ Centrex Stations _ Centrex Feature Pack 1 Per Station Centrex Feature Pack 2 Per Station Centrex Feature Pack 3 Per Station Centrex NAR/Llne -- Kvy_ Lines -- -- - Key Lines -Non Rotary - - - -- PBX Lines DID Trunks -- ---- DID Trunk Terminations ISDN BRI Access - -- - _ ISDN BRI Voice B Channel ISDN BRI D Channel ISDN PRI Service 1 ISDN PRI Access ISDN PRI Channels ISDN PRI Backup D-Channel DCS Access DCS Channels Block of 20 DID 1 Block of 50 DID 1 Block of 100 DID -- - - - - Basic Caller ID Package Premium Caller ID Package Ultimate Caller ID Package ---- Ultimate Caller ID Pkg Optional -- VM -Anony- ous Call Rejection Call Forward Buyer- Call Forward No Answer ----- Call Forwarding Description Call Return Call Transfer Caller ID -Deluxe Caller ID - Number Caller ID on Call Waiting_ _ PRUPRA Caller ID Name Only_ PRI/PRA Caller ID Number Only Enhanced Call Waiting Hunting Service Repeat Dialing Ring Plus Number Speed Calling 30 - Three Way Calling Voice Mail Basic Voice Mail Deluxe T Voice Mail Link Message Waiting Lamp--- - - LD 1000 MOU - LD 2000 MOU LD 3000 MOU LD 5000 MOU _ LD 7000 MOU Dates Contract Terms Three Year Quote Issued 01/15/10 Discount Applied Quantity Monthly Tariff Rate Charges $949.88 Monthly Billed Rate Charges $618.00 Monthly Savings $331.88 Attachment A windstrectAN communlcatlons SALES QUOTE - t' x i s Contact John Trollineer Title Information Technology Manager Phone 830-896-9007 Fax Email - n Sales Rep Dates S Name Kimberly Dandurand _ Title Account Executive Address 812 Water St Phone 830-9284052 City Kerrville Fax - ---- State Texas Email Zip 78028 Description Quantity Business Lines _ Centrex Stations Centrex Feature Pack 1 Per Station Centrex Feature Pack2 Per Station Centrex Feature Pack 3 Per Station Centrex NAR/Line _ Key Lines Key Lines - Non Rotary PBX Lines - DID Trunks DID Trunk Terminations ISDN BRI Access _ ISDN BRI Voice B Channel ISDN BRI D_ Channel ISDN PRI Service ISDN PRI Access T ISDN PRI Channels _ISDN PRI Backup D-Channel DCS Access DCS Channels - Block of 20 DID - - 1 Block of 56 D 11) - j - Block of 100 DID 1 Basle Caller ID Package - Premium Caller ID Package Ultimate Caller ID Package Ultimate Caller ID Pkg Optional VM Anonymous Call Re ection _ Call Forward B s 6911 Forward No Answer Call Forwsrding__ _,. _- Description Quantity Call Return Call Transfer _Caller ID - Deluxe Caller ID - Number Caller ID on Call Waiting PRI/PRA Caller ID Name Only PRI/PRA Caller ID Number Only Enhanced Call Waiting Hunting Service _.Repeat Dialing - --- Ring Pius Number -- _ Speed Calling 30 _ __ _ Three Way Calling Voice Mail Basic Voice Mail Deluxe Voice Mail Link Message Walting Lam _ _ LD 1000 MOU _ LD 2000 MOU LD 3000 MOU _ LD 5000 MOU _ LD 7006 MOU Contract Terms Five Year Quote Issued 02/09/10 Discount Applied Monthly Tariff Rate Charges $949.88 Monthly Billed Rate Charges $562.43 Monthly Savings $387.45 FW: Hill Country PRI Subject: FW: Hill Country PRI From: Marc Hess Date: Mon, 15 Feb 2010 13:57:32 -0600 To: " jtrolinger@co.kerr.tx.us" John Our only question about timing is how to access the courthouse with the fiber that would carry your PRI. We can go aerial or through the conduit that we think runs from the pole next to our fiber cabinet. I get our Plant Super out there tomorrow for a site visit. We'll want to check in with you. What time is good for you? Marc -----Original Message----- From: Marc Hess Sent: Sunday, February 14, 2010 12:44 PM To: 'John D. Trolinger' Subject: RE: PRI John - Let me check on that with our engineers Hey. I noticed that you have some new hone extensions to you computer room. Those were a long time coming. - Marc -----Original Message----- From: John D. Trolinger [mailto:ltrolinger@co.kerr.tx.us] Sent: Sunday, February 14, 2010 12:42 PM To: Marc Hess Subject: Re: PRI On 02/14/2010 12:31 PM, Marc Hess wrote: 1 Year Agreement $600.00 per PRI per Mo 3 Year Agreement $588.00 per PRI per Mo 5 Year Agreement $558.00 per PRI per Mo Marc, Quick reply! The 3CX is installed. Switchover is tomorrow/Monday. It took a while to figure out the T1 interface. So what is the time estimate for the PRI install from order release to cutover? Thanks, John D. Trolinger Kerr County IT Manager http.://www.co.k.err. txus/it. 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse. computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to l?t_ l.F>O?u. kFi t t;.us 1 of 1 03/05/2010 2:27 PM RE: Kerr County - Hill Country Subject: RE: Kerr County - Hill Country From: Marc Hess Date: Tue, 2 Mar 2010 07:53:36 -0600 To: "John D. Trolinger" John - You will notice that we have given you our multi-year prices for a one year term. And we would be happy to continue to do this on a one-year basis ...even if you needed us to write in multi-year price guarantees to protect you from future rate increases (I do not see the market going that way). - Marc From: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Tuesday, March 02, 2010 7:48 AM To: Marc Hess Subject: Re: Kerr County - Hill Country On 03/02/2010 7:18 AM, Marc Hess wrote: Is the bid for access lines, DID, PRI and Long Distance ...as well as Internet access? Will you send out RFP's Marc, Yes to all. I am hoping to avoid a bid. We are only allowed to budget one year at a time. Thanks, John D. Trolinger Kerr County IT Manager (830)896-9001 jtrolinger@co.kerr.tx.us http://www.co.kerr.tx.us/it 1 of 1 03/02/2010 9:16 AM Hill Country CLEC Business Rates t t >. X tti Y, I(e' '. Da .s f t Symmetrical Fiber to the premise includes installation of an ONT with Ethernet hand off to customer network and all cost related to ingress to the Kerr County network operation center. BANDWIDTH: 1 YEAR 2 YEAR 3 YEAR 20/20 Mbps $ 439.00 $ 400.00 $ 371.00 per month no set-up costs 30/30 Mbps $ 592.50 $ 487.50 $ 445.56 per month no set-up costs 50/50 Mbps $ 987.50 $ 812.50 $ 753.92 per month no set-up costs 100/100 Mbps $1,604.69 $1,320.31 $ 1,225.13 per month no set-up costs 500/500 Mbps $6,171.88 $ 5,078.13 $ 4,712.03 per month no set-up costs IP ADDRESSES: One customer usable public Static IP Address is included with each fiber connection. Additional Static IP Addresses are $ 25.00 one-time set up Plus $ 5.00 per IP Address per month PRI CIRCUITS: 1 YEAR 2 YEAR 3 YEAR Kerrville Exchange $ 600.00 $ 588.00 $558.00 per circuit/per month No set-up Costs VOICE Business Lines (POTs) $17.00 per line/per month Key Lines (rotary hunt groups or connect to your PBX) $19.95 per line/per month 4 i ,.."oee Time Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement This document outlines the Service Level Agreement ("SLA") for the Ethernet and Dedicated Internet Access fiber based Services (each, a "Service"). All capitalized terms used but not defined herein shall have the meanings given to them in the Agreement. 1. SLA Targets: Service Availability MTTR Latency Packet Loss Jitter DIA / Ethernet End to End: Restore: Priority 1 50ms (Metro and Regional 99.97% Outage within 4 (Round Trip) <0.1% N/A Services) (On-Net Circuit) hours II. Priority Classification: TWC will classify Service Disruptions (as defined below) as follows: Priority Criteria a. Total loss of Service ("Priority 1 Outage") Priority 1 b. Service degradation to the point where Customer is unable to use the Service and is prepared to release it for immediate testing. Priority 2 Degraded Service where Customer is able to use the Service and is not prepared to release it for immediate testing. Priority 3 a. A service problem that does not impact the Service b. A single non-circuit specific quality of Service inquiry. ' Customer must open a trouble ticket with TWC to report a Service Disr III. Network Availability A "Service Disruption" is defined as a disruption or degradation that interferes with the ability of a TWC network hub to (1) transmit and receive network traffic on a Customer's dedicated access port; and (ii) exchange network traffic with another TWC network hub. Service Disruptions include Priority 1 Outages. Service Disruptions exclude planned outages, routine maintenance, service problems resulting from acts or omissions of Customer, Customer equipment failures, and a Force Majeure Event. "Network Availability" is calculated as the total number of minutes the circuit is up (other than a Priority 1 outage) in a calendar month for a specific Customer connection, divided by the total number of minutes in a calendar month. Commitment: TWC's monthly Network Availability Target is 99.97°/x. The following table contains examples of the percentage of Network Availability translated into minutes of up time and downtime for the 99.97% Network Availability target: Percentage . Days Per Month 99.97% for 31 Days Total Minutes / Month 44,640 Minutes Up 44,626 Minutes D. 14 99.97% for 30 Days 43,200 43,187 13 99.97% for 29 Days 41,760 41,747 13 99.97% for 28 Days I 40,320 _ r 40,307 13 IV. Latency Latency is the average roundtrip network delay, measured every 5 minutes, to adequately determine a consistent average monthly performance level for latency at the relevant TWC Hub/POP. The Roundtrip Delay is expressed in milliseconds (ms). The observation period is one calendar month. For DIA, TWC measures latency using a standard 64byte ping from Customer premise device to the TWC Internet access router in a round trip fashion. For Ethernet, TWC measures latency using a standard 64byte ping from Customer premise device between site A and site Z. Latency is calculated as follows: Roundtrip Delay for relevant Hub-Hub connections Latency = Sum Total # of relevant Hub-Hub connections RE: Phone and Carrier Internet Proposal - Update Subject: RE: Phone and Carrier Internet Proposal - Update From: "Brown, Ryan" Date: Wed, 13 Jan 2010 18:11:33 -0500 To: "John D. Trolinger" Yes, we can break it out on your billing like that. We call that feature Account Codes (Hospitals, Lawyers, and Schools often use the same feature). Basically before placing a call a code is entered by the user or department (sometimes they enter it, other times its automatically dialed in by the phone system thru DTMF codes). All calls can then be tracked and billed by whatever department or user codes you have setup. For your auditors they can then run reports directly off our portal or download a spreadsheet to sort and search everything through. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown@twcable.com AIM: rbrown1005 It& TIME WARNER CABLE Business Class From: John D. Trolinger [maiito:jtrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 3:24 PM To: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal - Update Ryan, The billing is the biggest problem that we have with Windstream. Each office/department must be broken out and billed seperately. The auditors office handles the billing and this would be a big consideration. Do you have some detail on the billing statement? Thanks, John D. Trolinger Hi John, Yes, you are correct. Our dedicated Internet access products are totally symmetrical so you would get a full 10x10 Mbps with a 100% CIR and a tighter SLA (attached). If you wanted to do 150 DID's instead of 200 that would knock the bill down by $6 (so you can spring for an extra Jumbo Jack combo each month). At this time we can also support up to 4 PRI channels (for a total of 92 concurrent voice connections). Directory listings (both simple and complex) and government listings are also supported, so nothing will change there. I can also add a few legacy POTs lines if you would like to do 1 of4 03/05/2010 2:34 PM RE: Phone and Carrier Internet Proposal - Update some fax lines as well. I can swing by tomorrow or anytime th is week or next if you'd like to go over what's involved on this or get something scheduled & installed. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown0twcable.com AIM: rbrown1005 TIME WARNER CABLE lkz- Business Class lr' From: John D. Trolinger [mailto:itrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 2:04 PM To: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal - Update Hi Ryan, The PRI does interest us. We have 150 DID's on a T1. Question; is the Internet service 10Mbs unity, up and down? Thanks, John D. Trolinger Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx.us On 1/11/2010 4:48 PM, Brown, Ryan wrote:Diane, The virus is the message itself; taking up our time and resources. The hallmark email problem is old news. The last round was in 2008 before that 2006. Here is some information from hallmark: http://www.hallmark.com/webapp/wcs/stores/servlet/article 110001110051 I/HallmarkSite /Legallnformation/FAQ ECARD FRAUD ALERT Thanks, John D. Trolinger 2 of 4 03/05/2010 2:34 PM RE: Phone and Carrier Internet Proposal - Update Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx.us On 1/13/20101:41 PM, Diane Bolin wrote: John, true or not? DB HiJohn, Thought you'd like to see this. We now have the PRI product available and the new bundle pricing is attached (this example has our 10 Mbps Carrier-Class Internet and a PRI line with 200 numbers). I could tweak this and get pretty close to whatever you currently have (number of DID lines, PRI channels, etc). Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown CcDtwcab AIM: rbrown1005 t TIME WARNER CABLE Business Gass This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any 3 of 4 03/05/2010 2:34 PM RE: Phone and Carrier Internet Proposal - Update copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. 4 of 4 03/05/2010 2:34 PM PROPOSAL Kerr County Courthouse Dedicated Internet Access & Telephone PRI Proposal January 11, 2010 Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker St Kerrville, TX 78028-3353 866-TWC-4BIZ TIME WARNER CABLE Business Class pwmpm? PROPOSAL Company-Product Overview Company Capabilities Time Warner Business Class is a service of Time Warner Cable, providing high-speed Internet access, Metro Ethernet, and Voice services to businesses of all sizes. More and more organizations with geographically dispersed branch offices and teleworkers are relying on Time Warner Business Class for enterprise-wide connectivity. With an extensive network and unprecedented customer support, Time Warner Business Class delivers the service and reliability your company needs to do business. National Presence ?'6 lnsu? g ?, . .?.? ?P j Ali r?, 1 iuG LosAngo? -,P#msPSTa San DiI y+r 7j ! w rY ?.Y ,*.,Honolulu s r? Ko G cr ' t# Falls gas ,!eaumoih laradd Y ?'' PusChrlsti Ao Grande Valley ?pi?es??orkCity ark: 1P TIME WARNER CABLE Business Class PRQPOSAL Benefits Time Warner Cable Business Class provides nationally acclaimed, unparalleled products and services, including Voice, Data, Security, and Video solutions to businesses of all sizes. Our locally-based staff is available to work with you to build a scalable solution for your business. On the following pages you will find a description of our products and services. We will work with you to tailor the right combination of services and support for your business. Support & Monitoring Time Warner Business Class provides end-to-end monitoring of the Metro Fiber Optic and Hybrid Fiber Coax (HFC) network, ensuring reliable and secure operations. Plus, an in-state customer support center is available for Time Warner Business Class customers 24 hours a day, 7 days a week. In addition to telephone support, our customer care includes a Web site that offers self- support, a-mall support, and online chat for instant resolution to any questions or issues you may have. Direct access to our Texas Commercial Support team is available 247 at 866-519.1263. t& TIME WARNER CABLE Business Class FW_ PROPOSAL What is Dedicated Access Dedicated Access is a data service that provides businesses with a dedicated, fiber connection between and among branch offices and teleworkers, as well as Internet connectivity. Whether you need video conferencing, collaborative session capability, or simply a redundant connection to the Internet, Time Warner Business Class can help. Our Dedicated Access Solutions applications are scalable from 1 Mbps to 10 Gbps and includes: > Point-to-Point Connectivity (with or without Internet access)-providing dedicated interconnectivity between two facilities; > Point-to-Multi point Connectivity (with or without Internet access)- providing high- capacity connections between multiple offices; TIME WARNER CABLE Business Class mo- Road Ronnar Basiom Class • Dedicated Access $elwlons Point to Point Connectivity with Intem41 Atom Road Ranee Bovines. Class - Dedicated Awns $41014111 Point to MattiPeiM Ugnectivity with Inte1141 Access PROPOSAL > Teleworker Aggregation- providing teleworkers with reliable access to headquarters; Bond Runnn Busineu Clou • Dedicated Aocas Seludone Telowarkw Aoonostion Y AlnwuNu ,.e n ?i+ r '?9 l NrrMryuMrr > Internet Access-providing high-speed Internet access. 1P TIME WARNER CABLE Business Class Road Rueeo Rwiness Clots • Dedicated Access Solution Hemel Access PROPOSAL What is Business Class PRI Time Warner Cable's Business Class PRI (Primary Rate Interface) is an IP-enabled voice solution that allows your business to obtain a highly reliable and cost-effective voice service, delivered over our scalable fiber optic network. TWCBC's PRI service supports simultaneous voice calls using an industry standard primary rate interface T-1, which operates over Time Warner Cable Business Class' wholly owned network. From a dedicated fiber connection, voice IP signals are converted Into PRI protocol, enabling buFlinesses to use their existing equipment and keep their existing telephone numbers. Business Class PRI can be customized to fit your specific business needs now, and easily upgraded with just a phone call in the future. Business Class PRI features: • • Unlimited Local Service Calling Plan • • 23B+D Configuration • • Caller ID for Inbound Calls • • Direct Inward Dialing (DID)/Direct Outward Dialing (DOD) • • Online Call Detail • • On-Demand Analysis Reports • • Inbound/Outbound Call Blocking Options • • Calling Name and Number Deliver for Outbound Calls J> TIME WARNER CABLE Business Class PF_ PROPOSAL Order/Provisioning/Testing To ensure maximum performance levels of your Dedicated Access Solutions, Time Warner Business Class follows a proven process for a top-notch implementation of the customer's order, provisioning and testing phases. Order Process-Upon receipt of your order, Time Warner Business Class (TWBC) enters the necessary Information In our order and provisioning system. A design document is developed that h utNized to order equipment. At this stage we identify the network components for proactive planning and monitoring. Provisioning Process-During the provisioning phase, TWBC performs all the necessary actions to Implement your connectivity requirements. In this stage all requirements, including monitoring requirements, are submitted to the Time Warner Global Network Operations Center (GNOC). The next step is to schedule resources for Implementation and ship the equipment to your premise. Once received, an TWBC representative configures your equipment and prepares our staff of network engineers and Customer Support Center (CSC) to manage your account. At this stage TWBC provides the customer with Information for customer care contacts as well as the process to follow for obtaining support and service. Testing Process-Once Implementation Is complete, TWBC will test the operability of you network, verifying that the Time Warner GNOC is properly servicing and monitoring your connections. Upon the customer's acceptance this process is successfully completed. Billing Options Time Warner Business Class provides flexible billing options for Dedicated Access Solutions, based on your unique requirements; > Flat Rate (Fixed) Billing-With this option, you pay a flat monthly rate for guaranteed bandwidth connections to the Internet and for point-to-point and point-to-multi-point connections. > Low Cost Usage Based Long Distance Services -With Business Class PRI, you pay a low monthly rate for outgoing calls outside your local rate center. ' TIME WARNER CABLE Business Class PROPOSAL Proposed Solution Pro,'uct Requirements i 10A'.,nps Dedicated Internet Access s''1I Interface (2313 +1D Channel) Y,0 DID Numbers (can be ported) Monthly Service Charges $1,405/mo Total. Long distance charges for outbound telephone calls that terminate outside your local rate center will be billed at a rate of $0.03 per minute. One-Time Installation & Activation Charge A one-time installation & activation charge of $500 is required for installation of a fiber optic drop and new demarcation point. Delivery Timeframe 60-days from signing for Dedicated Internet Services. 90-days from signing for PRI Telephone Services (for porting). CONFIDENTIAL TIME WARNER CABLE Business Class PROPOSAL Time Warner Cable Representative - Contact Information Time Warner Cable Business Class 900 Sidney Baker St Kerrville, TX 78028-3353 Ofc : 210-582-9522 Cell: 830-739-6338 Fax: 830.257-6776 Support: 866-519-1263 ryan.brown@twcable.com clayton.brown@twcable.com Ryan M Brown, Account Executive Date Clayton Brown, Mr. Commercial Sales Date TIME WARNER CABLE 10 Business Class RE: Phone and Carrier Internet Proposal - Update Subject: RE: Phone and Carrier Internet Proposal - Update From: "Brown, Ryan" Date: Wed, 13 Jan 2010 15:19:21 -0500 To: "John D. Trolinger" Hi John, Yes, you are correct. Our dedicated Internet access products are totally symmetrical so you would get a full 10x10 Mbps with a 100% CIR and a tighter SLA (attached). If you wanted to do 150 DID's instead of 200 that would knock the bill down by $6 (so you can spring for an extra Jumbo Jack combo each month). At this time we can also support up to 4 PRI channels (for a total of 92 concurrent voice connections). Directory listings (both simple and complex) and government listings are also supported, so nothing will change there. I can also add a few legacy POTS lines if you would like to do some fax lines as well. I can swing by tomorrow or anytime this week or next if you'd like to go over what's involved on this or get something scheduled & installed. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown@twcable.com AIM: rbrown1005 TIME WARNER CABLE Business Class From: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 2:04 PM To: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal - Update Hi Ryan, The PRI does interest us. We have 150 DID's on a T1. Question; is the Internet service 10Mbs unity, up and down? Thanks, John D. Trolinger Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 1 of 3 03/05/2010 2:36 PM ItE: Phone and Carrier Internet Proposal - Update 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx.us on 1/11/20104:48 PM, Brown, Ryan wrote:Diane, The virus is the message itself; taking up our time and resources. The hallmark email problem is old news. The last round was in 2008 before that 2006. Here is some information from hallmark: http://www.hallmark.com/webapp/"wcs/--stores/servlet/`-article 1100011100511/HallmarkSite /Legallnformation/FAQ ECARD FRAUD ALERT Thanks, John D. Trolinger Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx.us On 1/13/20101:41 PM, Diane Bolin wrote: John, true or not? DB Hi John, Thought you'd like to see this. We now have the PRI product available and the new bundle pricing is attached (this example has our 10 Mbps Carrier-Class Internet and a PRI line with 200 numbers). I could tweak this and get pretty close to whatever you currently have (number of DID lines, PRI channels, etc). Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 Cyan brown@twcable.com AIM: rbrown1005 TIME WARNER CABLE Business Class This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify 03/05/2010 2:36 PM 2of3 RE: Phone and Carrier Internet Proposal - Update the sender immediately and permanently delete the original and any copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. Content-Description: Dedicated Internet Access SLA.pdf Dedicated Internet Access SLA.pdf Content-Type: application/pdf Content-Encoding: base64 -Part 1.3 Content-Type: text/plain Part 1.3 Content-Encoding: quoted-printable 3 of 3 03/05/2010 2:36 PM ,t ,? ; t 1131 jmon?? n,e,v,/ ? f oq' lrv\o O-?? S Tv4?? 200 ?, )DD (3) (ro,S? (D a4, s SO5 Syr S?8 Pors (:160) O?oj --A ,c (3bi cr?,? 1 A E SS i 2 5 osto 37) S° 0 /?3S i i to Q3 nI, G1 /? 3 1T' 2SS 11? l Sb 13 ?T -6 PUBLIC PARTICIPATION FORM FOR KERR COUNTY COMMISSIONERS' COURT INSTRUCTIONS: Fill out all appropriate blanks. Please print or write legibly. Present to the COUNTY CLERK r? for to the time that the Agenda Item (or Items) you wish to address are discussed. If you are handing out any material or documents to the Court, please make sure you have one extra copy for the Clerk to ensure that one is put into the record. Name: Address: Telephone: Z S Z- Place of Employment: A& Employment Telephone: 9 t E3 Do you represent any particular group or organization? Yes 10 No /`,- If you represent a group or organization, please state the name, address and telephone number of such group or organization: Which Agenda Item (or Items) do you wish to address: In general, are you for or against such Agenda Its , (or Items)? For Against . I? ignature NOTE: This Public Participation Form must be presented to the County Clerk prior to the time the agenda item(s) are discussed. rCA Once you reach the podium, please state your name and who/what youu represent clearly for the court reporter to accurately record who you are.