/`~ 03aa>a l• ~ COMMISSIONERS' COURT AGENDA REQUEST PLEASE FURNISH ONE ORIGINAL AND TEN COPIES OF THIS REQUEST AND DOCUMENTS TO BE REVIEWED BY THE COURT. MADE BY: John D. Trolinger Office: Information Technology MEETING DATE: March 22, 2010 TIME PREFERRED: SUBJECT: (Please Be Specific) Consider, discuss, and take appropriate action to approve new telephone system service for the county courthouse. EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON): NAME OF PERSON ADDRESSING COURT: ESTIMATED LENGTH OF PRESENTATION: IF PERSONNEL MATTER -NAME OF EMPLOYEE John D. Trolinger 4 minutes Time for submitting this request for Court to assure that the matter is posted in accordance with Title 5, Chapter 551 and 552, Government Code, is as follows: Meeting schedule for Mondays: 5:00 P.M. previous Tuesday THIS REQUEST RECEIVED BY: THIS REQUEST RECEIVED ON: All Agenda Requests will be screened by the County Judge's Office to determine if adequate information has been prepared for the Court's formal consideration and action at time of Court Meetings. Your cooperation will be appreciated and contribute towards your request being addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners' Court, Court Order No. 25722. Make sure any and all back up material is attached to this form. Attachment A , ;~ windstream.. communications , i -....~ _ ~~r~r~:,M.~.,..~.,~ SALES QUOTE 1; '>` Customer Company Kerr Coun _ _ _, , _ _ Contact John Trollinger _ _ __ Address 700 Main Title Information Technology Manager _ _ City Kerrville __ __,___ Phone 830-896-9007 __ _ State Texas --- _ Fax __ _ - Zip 78028 __ Email - Sales Rep Name Kimberly Dandurand _ Title Address 812 Water St _ _ _ Phone City Kerrville _ Fax State Texas Email Zip 78028 __ ___ Dates Contract Terms Three Year __ __ Quote Issued O1I15/10 _ ' Discount Applied _ Description Quantity Business Lines _ _ _ Centrex Stations _ _ Centrex Feature Pack 1 Per Station _ Centrex Feature Pack 2 Per Station ___ _ __ t a tio n Centrex Feature Pack 3 Per S _ _ _ _ _ _ _ Centrex NAR/Line Key Lines _ ~_ _ _ Ke Lines -Non Rotary ___ _ _ _._ PBX Lines -- - - - . ------- DID Trunks - - _ _ _ _ DIDTrunk Terminations _ __ ISDN BRI Access _ __ _ ISDN BRI Voice B Channel _ _____ ISDN BRI D Channel_ _ _ _ _ ISDN PRl Service _ _ I _ _ ISDN PRI Access _ _ _ __ ISDN PRl Channels _ ISDN PRI Backu D-Channel _ _ _ _ DCS Access __ _._ DCS Channels Block of 20 D1D 1 __ _ _ ___ Block of 50 DID 1__ _ _ Block of 100 DID _ _ _ _ Basic Caller ID Package _ ___ ____ -_ ___-1 _ .-_ __ __-. __ Premium Caller ID Package _ ._ _ _ _ ___ Ultimate Caller iD Package _._ -. . Ultimate Caller ID Pkg ORtional VM _ Anonymous Call Re'ec~ lion __ __ _ ._ __ ___ Call Forward Bus~___ _ ___ newer _ _ Call Forward No A _. _ _ __.. _ _ _ Cab Forwardin _, ___ ._ Description Quantity Call Return Call Transfer _ __ _ Caller ID -Deluxe _ ber __ Caller ID - Num _ Caller iD on Call Waiting__ ____ PRi/PRA Caller ID Name Onl _ _, PRI/PRA Caller ID Num__ber Only_ __ Enhanced Call Waiting _ Hunting Service _ _ _ __ . Re eat DialIn _ _ Ring Plus Number _ __ Seed Catlin 30 _ _ _ Three WaY Calling _ _ Voice Mail Basic Voice Mail Deluxe _ _ Voice Mail Link _ Message Waitin Lamp _ __ _ __ _ LD 1000 MOU __ _ _,._ _ LD 2000 MOU _ _ LD 3000 MOU _ _ _ LD 5000 MOU LD 7000 MOU .-.. -- Account Executive 830-928-4052 _ Monthly Tariff Rate Charges 5949.88 Monthly Billed Rate Charges $618.00 Monthly Savings 5331.88 S i windstream.. z communications Attachment A ~` ~ ~ ~~~ Q, ~ SALES QUOTE ^ •.uaw ww Company Kerr County Contact John Trollinger _ Address 700 Main _ __ Title Information Technology Manager City Kerrville _ __ Phone 830-89b-9007 _ State Texas _ -- Fax - _ Zip 78028 _ Email __ _ _. _ S l R - es ep a Name Kimberly Dandurand Title Address 812 Water St _ Phone City Kerrville _ Fax State Texas Email Zip 78028 _ Account Executive 830-928-4052 Description Quantity Business Lines _ Centrex Stations Centrex Feature Pack 1 Per Station _ Centrex Feature Pack2 Per Station __ Statio n _ Centrex Feature Pack 3 Per _ _ Centrex NAR/Line _ _ Ke Lines _ Ke Lines -Non Rotate _ __ _ _ PBX Lines __ _ DID Trunks _ _ _ _ ___ DID Trunk Terminations __ _ __ ISDN BRI Access _ _ __ ISDN BRI Voice B Channel ___ _ _ __ __ ISDN BRI D Channel _ _ _ _ ISDN PRI Service _ 1 f ISDN PRI Access _ ___ ISDN PRI Channels _ ISDN PRI Backup D-Channel _ __ DCS Access _ DCS Channels _ Block of 20 DID _ 1 __ _ Blockof50DID 1 ___ Block of 100 DID 1 _ _ Basic Caller ID Package _ __ .__ __ Premium Caller ID Packa e _ _ __ _ __ Ultimate Caller ID Package _ __ _ Ultimate Caller ID Pkg Optional VM _ _ _ Anon moos Call Re'ection _ __ _ Call Forward Bus __ _ _ Call Forward No Answer__ __ _ __ _ Call Forwarding _ _ __ Dates Contract Terms Five Year Quote ]ssued 02/09/10 _ Discount Applied _ S i CaB Return Call Transfer Caller ID -Deluxe Caller ID -Number _ Caller ID on CaII Waitin~_ PRI/PRA Caller ID Name Onl _ PRi/PRA Caller ID Number Onl Enhanced CaII Waitin¢ Ring Plus Number Seed Calling 30 Three Way Calling Voice Mail Basic Voice Mail Deluxe Voice Mail Link Message Waiting I LD 1000 MOU _ LD 2000 MOU LD 3000 MOU LD 5000 MOU LD 700tl MOU Monthly Tariff Rate Charges $949.88 Monthly Billed Rate Charges 5562.43 Monthly Savings $387.45 FW: Hill Country PRI Subject: FW: Hill Country PRI From: Marc Hess Date: Mon, 15 Feb 2010 13:57:32 -0600 To: " jtrolinger@co.kerr.tx.us" John Our only question about timing is how to access the courthouse with the fiber that would carry your PRI. We can go aerial or through the conduit that we think runs from the pole next to our fiber cabinet. I get our Plant Super out there tomorrow for a site visit. We'll want to check in with you. What time is good for you? Marc -----Original Message----- From: Marc Hess Sent: Sunday, February 14, 2010 12:44 PM To: 'John D. Trolinger' Subject: RE: PRI John Let me check on that with our engineers Hey. I noticed that you have some new hone extensions to you computer room. Those were a long time coming. Marc -----Original Message----- From: John D. Trolinger [mailto:-jtrolinger@co.kerr.tx.us] Sent: Sunday, February I4, 2010 12:92 PM To: Marc Hess Subject: Re: PRI On 02/14/2010 12:31 PM, Marc Hess wrote: 1 Year Agreement $600.00 per PRI per Mo 3 Year Agreement $588.00 per PRI per Mo 5 Year Agreement $558.00 per PRI per Mo Marc, Quick reply! The 3CX is installed. Switchover is tomorrow/Monday. It took a while to figure out the T1 interface. So what is the time estimate for the PRI install from order release to cutover? Thanks, John D. Trolinger Karr County IT Manager ht tp ;_.~/ wwtr ._co_,__}cerr r..._~_~ ~_us /-it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to he]p,@_~~~....:Kerr.t~;._us 1 of 1 03/05/2010 2:27 PM 12E; Kerr County -Hill Country Subject: RE: Kerr County -Hill Country From: Marc Hess Date: Tue, 2 Mar 2010 07:53:36 -0600 To: "John D. Trolinger" John " You will notice that we have given you our multi-year prices for a one year term. And we would be happy to continue to dothis on cone-year basis...even if you needed us to write in multi-year price guarantees to protect you from future rate increases (I do not see the market going that way). Marc From: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Tuesday, March 02, 2010 7:48 AM To: Marc Hess Subject: Re: Kerr County -Hill Country On 03/02/2010 7:18 AM, Marc Hess wrote: Is the bid for access lines, DID, PRI and tong Distance...as well as Internet access? Wiil you send out RFP's Marc, Yes to all. I am hoping to avoid a bid. We are only allowed to budget one year at a time. Thanks, John D. Trolinger Kerr County IT Manager (830)896-9001 jtrolinger@co.kerr.tx. us http://www.co.kerr.tx.us/it 1 of 1 03/02/2010 9:16 AM H i I I fount rY CLEC Business Rates -:~ °~ ~. t, c ~'~yv~. Kerb ~ `'~ ~ ~~ ~,~. ate f' ~ _.H ;~... ~Y ~> - Symmetrical Fiber to the premise includes installation of an ONT with Ethernet hand off to customer network and all cost related to ingress to the Kerr County network operation center. BANDWIDTH: 1 YEAR 2 YEAR 3 YEAR 20/20 Mbps $ 439.00 $ 400.00 $ 371.00 per month no set-up costs 30/30 Mbps $ 592.50 $ 487.50 $ 445.56 per month no set-up costs 50/50 Mbps $ 987.50 $ 812.50 $ 753.92 per month no set-up costs 100/100 Mbps $1,604.69 $1,320.31 $ 1,225.13 per month no set-up costs 500/500 Mbps $6,171.88 $ 5,078.13 $ 4,712.03 per month no set-up costs IP ADDRESSES: One customer usable public Static IP Address is included with each fiber connection. Additional Static IP Addresses are $ 25.00 one-time setup Plus $ 5.00 per IP Address per month PRI CIRCUITS: 1 YEAR 2 YEAR 3 YEAR Kerrville Exchange $ 600.00 $ 588.00 $558.00 per circuit/per month No set-up Costs VOICE Business Lines (POTS) $17.00 per line/per month Key Lines (rotary hunt groups or connect to your PBX) $19.95 per line/per month fi .~ yy. I~`x. ~~ ~fi~ ~t F ;~~ Time Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement This document outlines the Service Level Agreement ("SLA") for the Ethernet and Dedicated Internet Access fiber based Services (each, a "Service"). All capitalized terms used but not defined herein shall have the meanings given to them in the Agreement. I. SLA Targets: ,, DIAI Ethernet End to End: Restore: Priority 1 50ms ~ (Metro and Regional 99.97% Outage within 4 (Round Trip) <0,1 % NIA Services) (On-Net Circuit) hours II. Priority Classification: TWC will classify Service Disruptions (as defined below) as follows: .~ a, Total loss of Service ("Priority 1 Outage") Priority 1 b. Service degradation to the point where Customer is unable to use the Service and is prepared to release it for immediate testing. Degraded Service where Customer is able to use the Service and is not prepared to Priority 2 release it for immediate testing. Priority 3 a. A service problem that does i ~ ~ " b, A single non-circuit specific a 'Customer must open a trouble ticket with TWC to report a Service Disn III. Network Availability A "Service Disruption" is defined as a disruption or degradation that interferes with the ability of a TWC network hub to (i) transmit and receive network traffic on a Customer's dedicated access port; and (ii) exchange network traffic with another TWC network hub. Service Disruptions include Priority 1 Outages. Service Disruptions exclude planned outages, routine maintenance, service problems resulting from acts or omissions of Customer, Customer equipment failures, and a Force Majeure Event. "Network Availability" is calculated as the total number of minutes the circuit is up (other than a Priority 1 outage) in a calendar month for a specific Customer connection, divided by the total number of minutes in a calendar month. Commitment: TWC's monthly Network Availability Target is 99.97%. The following table contains examples of the percentage of Network Availability translated into minutes of up time and downtime for the 99.97% Network Availability target: 99.97% for 31 Days 44,640 44,626 14 99.97% for 30 Days 43,200 43,187 13 99.97% for29 Days 41,760 41,747 13 99.97% for 28 Days 40,320 40,307 13 IV. Latency Latency is the average roundtrip network delay, measured every 5 minutes, to adequately determine a consistent average monthly performance level for latency at the relevant TWC HubIPOP. The Roundtrip Delay is expressed in milliseconds (ms). The observation period is one calendar month. For DIA, TWC measures latency using a standard 64byte ping from Customer premise device to the TWC Internet access router in a round trip fashion. For Ethernet, TWC measures latency using a standard 64byte ping from Customer premise device between site A and site Z. Latency is calculated as follows: Roundfirip Delay for relevant Hub-Hub connections Latency =Sum Total # of relevant Hub-Hub connections ~~~ RE: Phone and Carrier Internet Proposal -Update Subject: RE: Phone and Carrier Internet Proposal -Update From: "Brown, Ryan" Date: Wed, 13 Jan 2010 18:11:33 -4500 To: "John D. Trolinger" Yes, we can break it out on your billing like that. We call that feature Account Codes (Hospitals, Lawyers, and Schools often use the same feature). Basically before placing a call a code is entered by the user or department (sometimes they enter it, other times its automatically dialed in by the phone system thru D-fMF codes). All calls can then be tracked and billed by whatever department or user codes you have setup. For your auditors they can then run reports directly off our portal or download a spreadsheet to sort and search everything through. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown@twcable.com AIM: rbrown1005 TIME 1NkRNEF~ CABLE Busin~e~s Cass From: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 3:24 PM To: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal -Update Ryan, The billing is the biggest problem that we have with Windstream. Each office/department must be broken out and billed seperately. The auditors office handles the billing and this would be a big consideration. Do you have some detail on the billing statement? Thanks,John D. Trolinger Hi John, Yes, you are correct. Our dedicated Internet access products are totally symmetrical so you would get a full 10x10 Mbps with a 100% CIR and a tighter SLA (attached). If you wanted to do 150 DID's instead of 200 that would knock the bill down by $6 (so you can spring for an extra Jumbo Jack combo each month). At this time we can also support up to 4 PRI channels (for a total of 92 concurrent voice connections). Directory listings (both simple and complex) and government listings are also supported, so nothing will change there. I can also add a few legacy POTS lines if you would like to do 03/05/2010 2:3A PM 1 of 4 RE: Phone and Carrier Internet Proposal -Update some fax lines as well. I can swing by tomorrow or anytime this week or next if you'd like to go over what's involved on this or get something scheduled & installed. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brownCa twcable.com AIM: rbrown1005 TIME l~i'VARNER CABLE B~15111~5~ ~~iSS "~ 4-. From: John D. Trolinger [mailto:itrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 2:04 PM To: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal -Update Hi Ryan, "fhe PRI does interest us. We have 150 DID's on a T1. Question; is the Internet service 10Mbs unity, up and down? Thanks, John D. Trolinger Kerr County IT Manager http//www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-].156 law enforcement computer room Call for work Stoppages, Email with work Requests to hel @co.kerr.tx.us On 1/11/2010 4:48 PM, Brown, Ryan wrote:Diane, The virus is the message itself; taking up our time and resources. The hallmark email problem.is oid news. The last round was in 2008 before that 2006. Here is some information from hallmark: htt- "www hallmark com/weba p/wcs/stores/servlet/articlel10001I10051I/HallmarkSite . /Leeallnformation/FAQ ECARD FRAUD ALERT Thanks, John D. Trolinger 03/05/2010 2:34 PM 2 of 4 RE: Phone and Carrier Internet Proposal - Update Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx.us On 1/13/20101:41 PM, Diane Bolin wrote: John, true or not? DB Hi John, Thought you'd like to see this. We now have the PRI product available and the new bundle pricing is attached (this example has our 10 Mbps Carrier-Class Internet and a PRI line with 200 numbers). I could tweak this and get pretty close to whatever you currently have (number of DID lines, PRI channels, etc). Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 2i0-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 roan.brown twcable.com AIM: rbrown1005 TIME YYARNI,R GABLE This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any 3 of 4 03/05/2010 2:34 PM RE: Phone and Carrier Internet Proposal - Update copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. 03/05/2010 2:34 PM 4 of 4 PROPOSAL Kerr ~QUnty ~aurtheu~e D~dicatrud Intern~:t Ac,c~ss ~ T~lephci~a PF~I Prop~s~~l January 11, 2010 Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker St Kerrville, TX 78028-3353 S66-TWC-4BfZ ~e TIMEWARNERGABLE Business Class RROPOSAt Oamp~ny-Product Overview Company Capabilitios Time Warner Business Class is a service of Time Warner Cable, providing high-speed Internet access, Metro Ethernet, and Voice services to businesses of all sizes. More and more organizations with geographically dispersed branch offices and teleworkers are relying on Time Warner Business Class for enterprise-wide connectivity, With an extensive network and unprecedented customer support, Time Warner Business Class delivers the service and reliability your company needs to do business. National Presence ~~"Llbby ~ ' ~t1 bye 3--~ ~~,"` "'` ,~ aPullm~n a Y 4 8~i~ ~ I ~ '. t s ~ > :~ ~. .~~ , ilncoln~ ~ ti ' i ~ ., ~ ~1(bnsasc~ `t. Q?Yto 1 a. , .. `f ~ ~ ' ~ ~ ~r~~ ~ ;'y 3~ > a~ i'S ~~ losAngel~s -~ ~Galm Springs ~ ;; ~W1~ca Falls Greern+ro0d c e Sao Dlegv~, yyrna ~~pallas Zw:;; BuMalo + ';~?"~ `,s. . ' w~., : ,~ ~~ ~t~eK~~'orkgty u ,~ +~ ~nau kf~.p~ r: ~ ~~;~~ bor ~ 't b ~ Wfl~m ngton '`~r, lyrde Beach .+ "' 'It a;~, ~,, E1 Paso ~ + ~,a~Dethan ~' Ausitn ~ "J 'r~^},,~ `~ Beau'mo~t f ~ ~ San~s~lGh14 ~~'' Point-to-Point Connectivity (with or without Internet access)-providing dedicated interconnectivity between two facilities; > Point-to-Multipoint Connectivity (with or without Internet access)- providing high- capacity connections between multiple offices; TIME WARNER CABLE BUSiIl1QS5 CItaSS Road Runner Businass Class • Oadieatrd Aeesss Solutions Point to Poim Connectivity with Internet Aceess Road Runnur Budnoss Class • Oadiwud Access Soluliens Paint to Multipoint Connedirily with hnwnat Accasa PROPOSAL > Teleworker Aggregation- providing teleworkers with reliable access to headquarters; Road Runner 8uainasa Clnss - Dedicated Accna Solutions Tslaworker pggrsgatien ~i I ,t, a rw.,+odus ;. ,* ,•~ ~~; ,-; .ti ,. L~ •`: 4. ~a, . r ~ „_ r ~L ~ v1 < ~~. •~• r~ N~MMruaM+F > Internet Access-providing high-speed Internet access. ~e TIMEWARNERCABLE Business Class Road Runner Rnsinesa Gaa • [ladialed Aenaa Solutiona IMeraH Aoan PROPOSAL What is Business Class PRI Time Wamer Cable's Business Class PRI (Primary Rate Interface) is an IP-enabled voice solution that allows your business to obtain a highly reliable and cost-effective voice service, delivered over our scalable fiber optic network. TWCBC's PRI service supports simultaneous voice calls using an industry standard primary rate interface T-1, which operates over Time Warner Cable Business Class' wholly owned network. Frorgi a dedicated fiber connection, voice IP signals are converted into PRI protocol, enabling bulyinesses to use their existing equipment and keep their existing telephone numbers. Business Class PRI can be customized to fit your specific business needs now, and easily upgraded with just a phone call in the future. Business Class PRI features: • • Unlimited Local Service Calling Plan • • 23B+D Configuration • • Caller ID for. inbound Calls • • Direct Inward Dialing (DID)/Direct OutvJard Dialing (DOD) • • Online Call Detail • • On-Demand Analysis Reports • • Inbound/Outbound Call Blocking Options • • Calling Name and Number Deliver for Outbound Calls ~c TIME WARNER CABLE Business Class PROPOSAL Order/Provisioning/Testing To ensure maximum performance levels of your Dedicated Access Solutions, Time Warner Business Class follows a proven process for atop-notch implementation of the customer's order, provlaionlnq end testing phases. Oder Process-1Jpon receipt of your order, Time Warner Business Class (TWBC) enters the necessary information in our order and provisioning system. A design document is developed that fs utNized to order equipment. At this stage we identify the network components for proactive '~planrting and monitoring. Provtsioning Process-During the provisioning phase, TWBC performs all the necessary actions to implement your connectivity requirements. In this stage all requirements, including monitoring requirements, are submitted to the Time Warner Global Network Operations Center (GNOC). The next step is to schedule resources for implementation and ship the equipment to your premise. Once received, an TWBC representative configures your equipment and prepares our staff of network engineers and Customer Support Center (CSC) to manage your account. At this stage TWBC provides the customer with information for customer care contacts as well as the process to follow for obtaining support and service. Testing Process-Once implementation is complete, TWBC well test the operability of you network, verifying that the Time Warner GNOC is properly servicing and monitoring your connections. Upon the customer's acceptance this process is successfully completed. Billing Options Time Warner Business Class provides flexible billing options for Dedicated Access Solutions, based on your unique requirements: > Flat Rate (Fixed) Billing-With this option, you pay a flat monthly rate for guaranteed bandwidth connections to the Internet and for point-to-point and point-to-multi-point connections. > Low Cost Usage Based Long Distance Services -With Business Class PRI, you pay a low monthly rate for outgoing calls outside your local rate center. TIME WARNER CABLE Business Class PRDPDSAL Proposed S©lutic~n Pro~~uct Requiremcnis r 10.19'' ~nps Dedicated Internet Access ~ .s'~I Interface (23B+1 D Channel) ~'b0 DID Numbers (can be ported) ,'Monthly Service Charges $1,405/mo Total. Long distance charges for outbound telephone calls that terminate outside your local rate center will be billed at a rate of $0.03 per minute. Une-Time Instal{~ltion ~ Activation Charge A one-time installation 8 activation charge of $500 is required for installation of a fiber optic drop and new demarcation point. Delivery Timeframe 60•days from signing for Dedicated Internet Services. 90-days from signing for PRI Telephone Services (for porting). CONFIDENTIAL ~? TIME WARNER CABLE Business Class PROPOSAL Time Warner Cable ReE~resentative -Contact Information Time Warner Cable Business Class 900 Sidney Baker St Kerrville, TX 78028-3353 Ofc :210-582-9522 Cell: 830-739-6338 Fax:830-257-6776 Support: 866-519-1263 ryan.brown@twcable.com clayton.brown@twcable.corn Ryan M Brown, Account Executive Date Clayton Brown, Mr. Commercial Sales Date TIME WARNER CABLE ~ Business Class }tE: Phone and Carrier Internet Proposal -Update Subject: RE: Phone and Carrier Internet Proposal -Update From: "Brown, Ryan" Date: Wed, 13 Jan 2010 15:19:21 -0500 To: "John D. Trolinger" Hi John, Yes, you are correct. Our dedicated Internet access products are totally symmetrical so you would get a full iQx10 Mbps with a 100% CIR and a tighter S!A (attached). If,you wanted to do 150 DI D's instead of 200 that would knock the bill down by $6 (so you can spring for an extra Jumbo Jack combo each month). At this time we can also support up to 4 PRI channels (for a total of 92 concurrent voice connections). Directory listings (both simple and complex) and government listings are also supported, so nothing will change there. I can also add a few legacy POTS lines if you would like to do some fax lines as well I can swing by tomorrow or anytime this week or next if you'd like to go over what's involved on this or get something scheduled & installed. Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 OfFice:2l0-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown@twcable.com AIM: rbrown1005 r 71ME 1~ARN~R CABLE ~usines~ ~1~r~s Fram: John D. Trolinger [mailto:jtrolinger@co.kerr.tx.us] Sent: Wednesday, January 13, 2010 2:04 PM Ta: Brown, Ryan Subject: Re: Phone and Carrier Internet Proposal -Update Hi Ryan, The PRI does interest us. We have 150 DID's on a Ti. Question; is the Internet service 10Mbs unity, up and down? Thanks, Jdhn D. Trolinger Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 1 of 3 03/05/2010 2:36 PM ~E: Phone and Carrier Internet Proposal -Update 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx. us On 1/11/20104:48 PM, Brown, Ryan wrote:Diane, The virus is the message itself; taking up our time and resources. The hallmark email problem is old news. The last round was in 2008 before that 2006. Here is some information from hallmark: htto://www.hallmark.com/webs pp/wcs/stores/servlet/article ~ 10001 X10051(/HallmarkSite /Legallnformation/FAG ECARD FRAUD ALERT Thanks, John D. Trolinger Kerr County IT Manager http://www.co.kerr.tx.us/it 830-739-4832 Cell phone 830-370-1238 personal cell phone 830-896-9007 courthouse computer room 830-895-1156 law enforcement computer room Call for work Stoppages, Email with work Requests to help@co.kerr.tx. us On 1/13/20101:41 PM, Diane Bolin wrote: John, true or not? DB Hi John, Thought you'd like to see this. We now have the PRI product available and the new bundle pricing is attached (this example has our 10 Mbps Carrier-Class Internet and a PRI line with 200 numbers). I could tweak this and get pretty close to whatever you currently have (number of DID lines, PRI channels, etc). Ryan M Brown Time Warner Cable Business Class 900 Sidney Baker Kerrville, TX 78028 Office: 210-582-9522 Cell: 830-739-6338 Business: 866-892-4249 Fax: 830-257-6776 ryan.brown twcable.com AIM: rbrown1005 TlfylE WARNER CABLE $USI~'I~SS ~aSS ~;;: This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify 2 of 3 03/05/2010 2:36 PM RE: Phone and Carrier Internet Proposal - Update the sender immediately and permanently delete the original and any copy of this E-mail and any printout. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. 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