~..
p 3aal o 1.7
COMMISSIONERS' COURT AGENDA REQUEST
PLEASE FURNISH ONE ORIGINAL AND ONE (1) COPY OF THIS REQUEST
AND DOCUMENTS TO BE REVIEWED BY THE COURT
MADE BY: Comm. Baldwin
MEETING DATE: March 22, 2010
OFFICE: County Commissioner
TIME PREFERRED:
SUBJECT: Consider, discuss and take appropriate action on problems associated with
new telephone system.
EXECUTIVE SESSION REQUESTED: (PLEASE STATE REASON)
NAME OF PERSON ADDRESSING THE COURT: Comm. Baldwin
ESTIMATED LENGTH OF PRESENTATION:
IF PERSONNEL MATTER -NAME OF EMPLOYEE:
Time for submitting this request for Court to assure that the matter is posted in
accordance with Title 5, Chapter 551 and 552, Government Code, is as follows:
Meeting scheduled for Mondays
THIS REQUEST RECEIVED BY:
THIS RQUEST RECEIVED ON:
@ .M.
All Agenda Requests will be screened by the County Judge's Office to determine if adequate
information has been prepared for the Court's formal consideration and action at time of Court
Meetings. Your cooperation will be appreciated and contribute towards your request being
addressed at the earliest opportunity. See Agenda Request Rules Adopted by Commissioners'
Court.
5:00 PM previous Tuesday
Drew Trainurn
Telephone Contract Issues
Pebnaary 24, 2010
Page 2 of 2
11. Sometime when you attempt to pick up a call ringing on another phone, it piths
up a call from another department or an outside call. This needs to be hexed;
i2. Some employees are unable to forward calls to another extension without losing
the call; ,~~~
i 3. Some employees report that their phone disconnects during a call;
14. Various departments are not able to send or receive faxes. In the County
Attorney's Office, faxes being sent to that office are coming in as e-mails to
Barbara. Holmes' computer -this is not an adequate solution to the fax problem;
l5. Various departments report that even the telephones that have been installed still
do not have the lines properly . or placed. The lines need to be placed
behind furniture or otherwise hialden behind wall plates, not just left hanging oust
of the wall;
As you are aware, time is of the ice with this project, as many county
departments rely heavily on telephonic communications to take care of their daily
business. If we cannot make or receive telephone calls or faxes, our ability to serve our
customers is severely impaiired. ~~Z.l ~~ a _ 1-~cinc} ~.~~
Please be advised that if you cannot provide the Commissioners Court and the TT'
Department with some real and immediate assurance that the remaining items will be
addressed to their satisfaction within the next ten days, it may become nY for the
Court to exercise its available options to have the system completed by another vendor.
If this becomes necessary, any consequential damages, including additaor~atl costs to the
county, will become your financial responsr~biliiy. a~Q (,~Qtf$ ~BG~
~JVe are hopeful that you can make the remainder of this i~llTatrT on your top
priority, in order to avoid the necessity of our retaining the services of any additional
technical professionals. As always, if you need. access to the courthouse after regular
working hours or on the weekends to accomplish the rem_ain;ag tasks within the required
time frame, please Iet John T"rolinger know; he has assured me that such access will be'
provided to you. .
Sincerely,
Y~p~
ey
Acting Kerr County Attorney
c: Hon. Pat Tinley, Kea County Judge
John Trolinger, Kerr County IT Dept.


~Ww
Computer Plus
Kerr County Phone
System Proposal
This package contains quote, terms, brochures, and equipment layout
Drew Trainum
11/8/2009
Kerr County Phone System Pro
This bid contains the system that was described by the Kerr County I.T. Department. We feel
to get the redundancy that is wanted, we will insist on a Dell server with dual raided hard disks and
dual power supplies running Server 2003 and 3cx. I know that Avaya, Toshiba, and Nortel usually
only have one power supply and have raided hard drives as a pricey option. We have found that this
setup is reliable and easy to manage. We can even get your I.T. Staff certified for this system; so they
can manage the system themselves. We work with a few nationwide telecom companies like
Granite Communications, CTS, New Edge Networks, and a few more; and have installed and
maintained all of the major name branded systems. We know that none of the proprietary systems
are as robust and full of features as this system. The only proprietary competitor we found is
~"'"~ Toshiba (which we carry but the price for the system like you want doubles).
Over the long term, we feel that this system is more cost effective. With Nortel, Avaya, and
Toshiba, you have to pay for soft phone licenses and unified messaging software licenses along with
features like voicemail and call recording. This system comes standard with all features enabled
with no licensing rules. All software needed like soft phones and unified software can be
downloaded, used, and installed at no extra cost. Also, in 10 years you will have no need to install a
whole new phone system this phone system can be upgraded with a touch of a button. When you
are ready to extend this system to the external County Offices all that is needed is another license
fora 3cx system and phones. Offices don't even need a vpn connection they just need to have access
to the tunneling port.
We thought of using open source either trixbox ce or sipExec but the issue came down to
support for hardware and support for the software. Support for commercial products is only a
phone call or email to resolve even the most complicated issues. We also thought of other
commercial products we sell, Toshiba, pbxnsip and trixbox pro the licensing for these systems is
well over $140 a user. Trixbox licensing is a yearly cost. We have installed and used all the products'.
we sell and 3cx has been proven trustworthy.
If you would like more information on 3cx or to view a demo please give us a call.
Equipment List
SERVER:
Power Edge r410 raidl Dual 160gb Hard Disk, redundant power supplies, server 2k3
Sangoma Dual e1/t1 PCIe card w/ Netborder 240 port software (T1 to VoIP)
Grandstream GXW4024 24 port FXS Gateway (ATA, Converts IP to PSTN)
Grandstream GXW4108 8 port FXO Gateway (Converts PSTN into VoIP)
3cx Enterprise with 64 simultaneous calls
PHONES:
Grandstream BT200 Hine
Grandstream GXP1200 Phone for office staff
Grandstream GXP2010 Phone for supervisors and reception spots
Grandstream GXP2020 Phone for Department Heads, Commissioners, and judges
Polycom IP600 conference phone
NETWORK:
3com 3cblsfl6pwr 24 port Power over Ethernet Switch
Cat 5e Plenum Green
Keystone wall plates
RJ45x Keystone Jacks Green
2" Jhooks 1 every 6 feet
Low Voltage Remodel Box
LABOR:
112 hours for 2-3 man crew duration of no longer than 20 days
Darts `)
Phone Proposal ~ ~b..
~:
Kerr County Phone System Proposal
Scope of Work:
To install a new phone system in the Kerr County Courthouse to replace the existing Nortel Meridian system.
~ Computer Plus will install a new network for the VoIP system to accommodate Best VoIP practices on large, busy
"~ ~ networks. (Also to cut down on the cost of phones $135 fora 10/100mbs phone vs. $350 fora 1gb enabled phone.
w'.
)All wire ran will be Plenum Rated Cat 5e and green in color to designate that it is for the phone system. Wire will
h ~' ' be run perpendicular to building and will not be resting on ceiling tiles nor will any wire be visible. All wire ran
. i through walls will be done according to fire safety specs (sleeves and foam filling}. If there are any changes that are'
f not in quote or that were not discussed will be addressed in writing.
-Time Frame:
~~''""~ The estimated time fora 2-3 man crew will be 14 days (112 hours)
DAY1: RUN WIRE FOR UPSTAIRS DISTRICT OFFICES
DAY 2: INSTALL WALL JACKS; TEST, AND LABEL
DAY3: RUN WIRE FOR 1ST FLOOR
DAY4: INSTALL WALL JACKS, TEST, AND LABEL
DAYS: RUN WIRE FOR BASEMENT
DAY6: INSTALL WALL JACKS, TEST, AND LABEL
DAY7: FINISH ALL WIRING, INSTALLGATEWAYS AND SERVER
DAYS: PROVISION PHONES, START CONFIGURATION OF SERVER
DAY9: FINISH CONFIGURATION OF PHONES AND SERVER
DAY10: FINALTESTING BEFORE KICK OVER
DAYll: WEEKEND KICK OVER
DAY12: SYSTEM/ USER CHECKS
DAY13: TRAINING
DAY14: TRAINING
Work Ethic and Employees:
All Computer Plus' employees are background checked and have no record. While onsite, employees will be
respectful to all property of client, and will wear name badges identifying them as a Computer Plus employee.
Warranty:
Computer Plus will provide warranty on parts and upgrades for software and phone firmware for a period o
year. Computer Plus will provide warranty on wiring for 3 years. Computer Plus will provide remote offsite backups
ofinutegesaonse time~Alsostwerhave 2 backup phone servers'one that is hosted at our dat centerthe otherhs a 0
m P
Bond and Insurance:
Computer Plus will maintain at least $1,000 0 liab'lit insurance along with a performance bond for this pro ec
Pa ment:
` ti Computer Plus' policy for ALL projects is that we ask for is the cost of parts upfront. Parts will be delivered within
days of this payment. Remainder is due no more than 10 days of completed project.
~-- About Computer Plus:
Computer Plus is not a new company we have been here for well over 3 years. We are a primary subcontractors
for Granite Communications, CTS, New Edge Networks, Guesttek, Tech serve POS and a few more national
companies. We manage and repair over 150 systems a year and install about 3 a month, repair over 100 networks,
and install/repair about 175 a year. We specialize in computer repair, tower systems, home automation, and VoIP
systems.
--~
_ - Page 3
Phone Proposal