PDFDownload the Complaint Form    English


Mission Statement

The mission of Kerr County Sheriff's Office is to maintain social order and provide professional law enforcement services to citizens in the community, within prescribed ethical, budgetary, and constitutional constraints.  This department strives to enforce the law and maintain order in a fair and impartial manner, recognizing the need for justice, and consistent appearance of justice.  The Sheriff recognizes that no law enforcement agency can operate at its maximum potential without supportive input from the citizens it serves.  This department actively solicits and encourages the cooperation of all citizens to reduce and limit the opportunities for crime and to assist in bringing to justice those that break the law.

W. R. “Rusty” Hierholzer

Sheriff-Kerr County Sheriff’s Office


Our values require that our employees be guided by the principle that every individual has infinite dignity and worth and that we must show respect for the citizens we serve and for the men and women of the Department.

A citizen’s complaint, and its subsequent investigation, causes the Department to examine the service that we provide to our community and to make necessary improvements in the delivery of those services.


Frequently Asked Questions

1. How to file a complaint


Frequently Asked Questions

How to file a complaint

If you have a complaint, you may do one of the following:
  1. Call the Kerr County Sheriff's Office at 830-896-1216.
  2. Come to the Sheriff's Office located at 400 Clearwater Paseo, Kerrville TX 78028.
  3. Download a Citizen's Complaint Form (sworn affidavit) english | espanol
  4. Each complaint will be reviewed and appropriate follow-up actions taken.

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What is the law regarding making a complaint on a police officer?

Texas Government Code § 614.022. Complaint to be in Writing and Signed by Complainant

To be considered by the head of a state agency or by the head of a fire or police department, the complaint must be:

(1) in writing; and

(2) signed by the person making the complaint.

Texas Government Code § 614.023. Copy of Complaint to be Given to Officer or Employee

(a) A copy of a signed complaint against a law enforcement officer, fire fighter, or police officer shall be given to the officer or employee within a reasonable time after the complaint is filed.

(b) Disciplinary action may not be taken against the officer or employee unless a copy of the signed complaint is given to the officer or employee.

Texas Penal Code § 37.02. Perjury

(a) A person commits an offense if, with intent to deceive and with knowledge of the statement's meaning:

(1) he makes a false statement under oath or swears to the truth of a false statement previously made and the statement is required or authorized by law to be made under oath; or

(2) he makes a false unsworn declaration under Chapter 132, Civil Practice and Remedies Code.

(b) An offense under this section is a Class A misdemeanor.

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What does the Department do with a complaint?

Once received, a complaint is forwarded to the Sheriff. It is then assigned to an investigator for thorough investigation.

Once the investigation is completed, the file is forwarded to the Sheriff for review.  The Sheriff assigns a disposition to the file and determines any disciplinary action deemed appropriate.

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How are cases closed?

After a case has been investigated and reviewed, it is given one of five dispositions:

1.      Unfounded - Allegation is false or not factual;

2.      Sustained - Enough evidence to prove allegation;

3.      Not Sustained - Not enough evidence to prove or disprove allegation;

4.      Exonerated - Incident happened, but employee’s actions were lawful and proper.

5.      Sustained /Other - The investigation revealed that there was misconduct by the employee other than that which was alleged.

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What happens when a complaint is sustained?

The range of disciplinary action available to the Sheriff in a sustained investigation is:
  • Training
  • Counseling
  • Written Reprimand
  • Suspension and/or Demotion
  • Termination of Employment

These disciplinary actions may be used individually or combined as appropriate to the specific circumstance.

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How are the people involved notified?

The Sheriff notifies the complainant that their complaint has been received for investigation and supplies them with information on how to monitor the progress of their investigation. Additionally, a letter with the findings or disposition of the investigation is sent to the complainant. The employee involved and the employee's supervisor receive a written notification that describes the finding and disposition of the investigation. The letter is also filed with the employee's complaint history file in the Personnel Office. The employee involved can also appeal any formal disciplinary action.

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